Reviews for Domino's Pizza in Round Lake Beach, IL
Worst Experience to Date! The order was placed online, with a 25-35 minute window. 40 minutes AFTER the tracker said it was... getting quality checked, we called. Apparently their website timer is broken, but we should be getting our pizza soon. Then,they drop it off, no text, no warning, no anything, like we're supposed to get, so we notice it somewhere between 5-10 minuteslater, and the whole order is ice cold. Thankfully, the kids don't mind cold pizza. We open the boxes and the pizzas are dry,the boxes are soaked in grease, and the crust is already hard. Then we open the chese-bread, it's burned beyond the point ofbeing edible, even by teenagers. The box says that if you're not happy, Domino's will make it right. I'm waiting to see if theyeven try. If they do, I will come back and update my review, but for now, this is disgusting and not how businesses shouldoperate. So disappointed. Read more
5 years ago when I moved here I never had problems. Now it's nothing but problems. Staff is terrible. I get cold pizzas. Raw... pizzas. Had delivery be 2+ hours. Wrong orders. No collection of my orders. It's a nightmare. I drive further away just to notgo to this dominos anymore. Read more
Definitely one of the nicest domino's I've been in and there's a lot of space. The pizzas fast and consistent not to mention the... store is really great and well kept. Staff are awesome here!!! Read more
They don?t even cut the pizza anymore ,. My pizza was gonna get delivered At an hour then got a email saying won?t get my pizza... till 20 more minutes later come on it was only 1pizza such a bad service it happens every time I order from dominos Read more
I usually get the app and do an order online, that way you can also add a point to get a free pizza. Yet this time I let my wife... do the ordering and for some reason she put the date for another day instead of when we were expecting get the pizza on app.Once I got to the cashier we found the order and it took about 15 minutes for about three pizzas and two sets of wings. Was alittle disappointed that they removed two wings from their typical eight piece now it?s six piece. Overall we got the pizzaswithin the timeframe it was a simple pizza and a simple order but the quality was good for the coupon of two toppings 5.99 twopizza. Read more
We made an order for the house here, 6 people. So 3 medium pizzas with 2 cheesy breads. Our order was about 9:30-10pm. It took... an hour & 1/2 for the order to get to us. We did call to find out what the hold up was & amazingly we were told the driver wasin front of our home. My husband went & brought everything in & that's when we noticed we were 1 pizza short. Of course, a callwas placed to let them know what had been done. As the girl started talking to my husband, she, made sure to let us know it wassitting right there on her counter. How nice. We now asked for this to be remade & brought to us again seeing as how this wasnot our fault but, she let us know that wasn't going to happen. Could take a pizza that's been sitting forever or a credit for5.99. That was when I finally chimed in & said NO... you would take this if it was your order. This is now principal. I hadpeople in my home NOT eating due to their mistake. But her excuse of 10 deliveries before me was more important. She did finallysay the pizza would be brought & a credit given. My son sat outside for 30 more minutes & guess who NEVER showed back up? Thenext day my husband & I did go up to the store & talked to the Mgr. She seemed rather embarrassed by how her store was run thenight before. There was no reason to go in & scream & holler about things but to make her or anyone aware was the goal. The Mgrwas nice enough to upgrade my medium that was left behind to a large. I truly hope that my screwed up situation was rectified.Those workers would not appreciate having done to them what they did to me & my family. Thanks to the Mgr Read more
I'm here waiting for 1 pizza and a set of wings for over an hour when the app said 20 to 25 min ago that order was ready. Not... sure what happen but this staff is so lost in the back. They get backed up and there is not any motivation from each other topush orders out. I'm not sure if it's due to low staff or unconcerned management. Asked to get a discount for waiting longerthan it should be for a pizza. I lost appetite at this point. The phone is ringing as I am doing this review. No one seems tocare to answer the phone. Read more
Placed an order online, it says it should take 70 mins ok no problem. It shows up half hour late, we checked the order once I... got upstairs and found that we were missing a pizza so we called the manager had nowhere but an attitude. Told her that we weremissing a pizza asked for my address and asked what pizza was missing told her then she just hung up on me. This place ishorrible, who ever the regional manager is needs to step in and do something. Read more