Reviews for Panda Express in Round Lake Beach, IL
Very clean inside, fast service. We ordered with the app and for pick up, and ended up eating there. Food was very fresh and... hot. One thing we did notice was there were no prices on the menu on the inside and a few customers had to ask. Read more
Went 3 days in a row around 4:30 wanting to get 2 large teriyaki chicken and each time it was not ready. The first day I was... told a 25 minute wait. The next day I was told that it was still frozen and not ready. I asked to speak to a manager and wastold that he was not there. Day 1 and 2 took place in the drive-thru. The 3rd day I went inside to speak to the manager and hereally didn't care and told me that they run out of it all the time. I then asked that if this was the case maybe it should besomething to focus on, increase the cooking of this product. He did not care. It's also ironic that while I was speaking to him,around 4:30, he told me they were out again. Ding. Ding, Ding. Plan accordingly. Increase production. When I asked for theowners name and number he would not give it to me. I even suggested that he call and I would talk to them and I would not havethe phone number. Instead he gave me the corporate number of which I did call and that person seemed concerned. I was told thatthe area supervisor would call me and they never did. Terrible customer service with a side of THEY do not care!! I would give 0stars but the app. will not allow it. Read more
I payed $1.50 extra for my angus steak, instead of got stems and the majority of the broccoli steak was just broccoli, I think... the service should be better for tue amount of money that we paid for the food . But I still love the place Read more
I cannot for the life of me understand how a restaurant can consistently run out of food several hours before close. It?s an... incredible feat of incompetence and greed on the part of the owners that they are unable to keep the store properly stocked andstaffed. I have never had an issue with service, but this is without a doubt the worst location I?ve ever gone to. Take theextra 15 minutes to drive to Gurnee and save yourself the headache. Read more
Love Panda Express but this location is the absolute worst of all of the locations. Their food is well below the quality of any... other Panda Express I?ve been too. The service is mediocre at best. And the hours always change. If they want to close earlythey close early, and don?t think it has anything to do with not enough customers cause there was a line of cars waiting in thedrive through and they just came out and hung up a sign saying they were closing early. Whoever runs this location should be letgo and get someone better. Read more
I came here before they opened. They opened at 11. I gave them time until 11:11AM and went through the drive thru. They tell me... ?We have nothing. It?s going to be 30-45 minutes until any of the food is ready.? Well then why do your hours say you?re open at11 when you?re not gonna have any food until 12? That?s asinine. And it?s aggravating to someone sitting in the parking lotWAITING for you to open. I work with food. You schedule people earlier so the food is ready when your store opens? I don?t gethow this is an almost daily occurrence for this location. Then another time I asked for sweet and sour and a young girl says wedon?t have any and gives me plum sauce. Her coworker then says ?Yes we do. we have sweet & sour it?s over here.? Shows her whereit?s at. Rude girl gives me MORE plum sauce, then proceeds to roll her eyes when I tell her she gave me the wrong sauce. SheThen says ?Oh my god?, slaps her palms on the metal serving windows, and shakes her head when I ask for soy sauce, walking awaybefore I even start the word ?soy?. I?ve worked in retail/food service my whole life and customers are unthankful 85% of thetime, but this girl just didn?t care and she was super rude. So yeah this location isn?t as good as pretty much any otherlocation nearby. Read more
Girls are working as fast they can, but still very slow delivery average is 20 minutes wait time. Can increase man power during... busy hours, it may bring more business and good reputation. Doordash and uber eats driving?s are avoiding this restaurant due tovery slow delivery. Towards food quality and quantity are perfect. Read more
This location never has food. Ever. Their drive thru is long! This seems to be the only location in Lake County that has supply... chain issues. Everyone else has all options. I think the staff simply don?t want to make food because they are alwaysunderstaffed and have been since before Covid. This has been an issue for years! Read more