Reviews for Thorntons in Round Lake Beach, IL
evereytime i go here, i'm standing in line while the 2 female cashiers are just gossiping, they clearly do not care for customer... service, they seem to always conveniently be out of propose even when all the cages are full of tanks. i won't waste my timegoing here. Read more
I will always give a 5 star but today I had the worst expierence at the Rollins Rd location. There was a tall colored woman... working behind the counter, she was clearly on the phone with an ear bud in. All of a sudden I hear her say these customersare getting on my last f#@king nerve I seriously thought she was talking to me. I really thought I had done something to upsether. Read more
This Thorntons location is great! The gas station is easy to get into and out of no matter what direction you are heading. ... There are plenty of pumps so I have never had to wait to get a spot. I recommend stopping here over any other station nearby. The fuel prices are usually some of the best in the area. The convenience store is kept clean, the items are costed fairly,and the employees are kind and helpful. Read more
Easy to get in and out of, the store is always clean but it is always busy. There is often confusion as to where the line is... since it starts in random aisles depending on which customer starts it. The staff is friendly and quick to call in extra help upfront when needed Read more
I love this Thorntons! They always have coffee and if they're out, they promptly make a new batch. The employees seem happy and... ready to help you with your needs. It's clean and items are in stock. Read more
So my boyfriend and I went inside today to get some ice cream and after paying I felt a stabbing pain, I took my foot out of my... slide on shoe and found a piece of glass lodged into my heel. Now I?m not saying the store had loose glass on the floor, quitefrankly I don?t know where it came from but I?m not blaming the store. What I?m upset about is while my foot is excessivelybleeding and creating a puddle of blood on the floor, two workers and a manager couldn?t have cared less. I had my boyfriend runto get napkins and he asked the workers for some bandaids, they simply ignored him. I asked and one worker rolled his eyes andwalked away. My boyfriend informed them that a mop may be needed, the manager muttered about me making a mess and told his otherworker to get a mop, who made a fuss about it, exasperated sigh, rolling his eyes, and shaking his head. Eventually I got twoband aids and two alcohol wipes, thankfully, but not one worker asked if I needed anything else, only acted as if I just ruinedtheir entire day. It was humiliating. My soft serve ice cream was completely melted by this time but I was too embarrassed toask about it I just limped out of the store. I?ve worked as a gas station assistant and I would have never let a customer feelthis way. Especially when you have three workers and a very small line of customers, I?m talking two customers. This was aterrible experience and I can?t bear to go back Read more
Most employees are nice however the drink machines are gross. At times looks like they haven't cleaned them in days. Same with... them prepared foods and donut area. Tried them one more time to see if its better and nothing's changed. Read more
$1.79 for a donut that tastes like old fish oil I think is a little excessive now I'll start getting my donuts from Walmart... again 497 a dozen and and they taste better. And much cheaper .and after hearing about all the flies and gnats from the reviewsthink I'll just get gas from this store from now on... People are pretty friendly there though Read more