Reviews for Chipotle Mexican Grill in Royal Oak, MI
I ordered online prior to a class and had pick up time set 7:40pm. I waited in line 20 minutes only to go in and have my bag... sitting on the counter. I started to walk out and there were no chips and when I asked they said they were out (still chargedme though). Also, I got extra rice, extra chicken and the bowl is half empty. Just really disheartening to see how low levelthe care is from a company I really held in high regard. Read more
Hands down the worst Chipotle in the area. Never can get an online order correct. All my orders are skimped on every ingredient.... When I?ve gone inside to place my order hoping that would make anything better they?ve just told me they have no food left tooffer. I worked at Chipotle for 4 years and this is embarrassing. Read more
Echoing the sentiment of many other dissatisfied reviewers, this is The Literal Worst Chipotle I?ve ever had the misfortune to... stupidly order from. I have never once gotten the chips I ordered and paid for the half dozen times I?ve picked up my food. Andthe staff have NEVER once let me know as they gave me my bag. Tonight takes the cake, as I received the most pathetic burritobowl I?ve ever seen. And I?m not being hyperbolic. Ordered white rice, black beans, red tomato salsa, red Chile tomatillo salsa,guac, and lettuce. No fajita veggies or cheese was available to order from the app. Received only white rice, black beans, andred tomatillo salsa??? And the guy at the drive thru didn?t think he should mention that to me either? On a previous visit,they gave me someone else?s order completely. I don?t know what?s going on back there but its starting to feel like they?redoing it on purpose. And the fact that customer service offers you a coupon(that always expires within the month) for a freeentree or chips & dip instead of giving you your money back?? I?m so TIRED of getting ripped off by this place. I guess it?stime to start going to Qdoba or something. Read more
1-star 4/5/2022 Literally, the worst Chipotle I've ever been to, and I gave this particular location so many shots. Always order... double chicken and it's barely even one serving. The burrito bowl is always smashed to the side. They never give silverware evenif you request it on the app. No fajita veggies like I asked for every time. Amount of food is always skimpy. Lastly, theyalways seem to have an attitude running off as soon as you get your order so you can barely ask for silverware and huffing whenyou do; Itsy like it's their worst day ever, and to be honest, that's ultimately why I gave them so many shots: because Ithought the workers were literally having bad days every time I visited, but this is four visits in a row now. I don't get it.Franchise owner needs to crack down, because this is ridiculous. I, at the very least, want what I ordered and paid for even ifeverything else is going to be a horrible experience. 1* food accuracy; 1* food value; 1* service. Do not recommend. Will deterfriends and fam. Read more
One of the worst chipotle you could go to for food. I sat more than 2 hours in lane for my order that was supposed to be ready... an hour ago. I had a long 12 hour work day with no food. Do not go here. While the customer service refunded my money, I stillwent home with no food because when I reached the window, they handed me a bowl with beans and salsa only and told me they areout of stuff. I went home after having no food for 15 hours. Chipotle failed. Read more
BY FAR the WORST Chipotle experience I?ve ever had. I ordered chicken, guac, cheese, lettuce, rice, and guess what?s missing?THE... RICE AND QUAC. And I was charged extra for the guac. But somehow the other person on the order with me had guac in his bowl.This is absolutely ridiculous. Maybe 6 pieces of chicken. Usually when I order a Chipotle it?s plenty of food that I save halffor lunch but this was barely a meal. HORRIBLE HORRIBLE HORRIBLE. I will never return here. DO NOT EAT HERE. Bottom line?theyshould?ve just left this place an empty Sonic. Read more
Wth Chipotle ordered a burrito bowl and a burrito both with extra chicken and chips food was sloppy and burrito was all over the... bag not wrapped and the guacamole was everywhere except the food. Not to mention the portions were small the bowl was half full.Presentation was sloppy. NOT TO MENTION FOOD WAS ICE COLD ???????????????? This is the 3rd order from a new location that lookslike they didn't care to work. Fire the whole staff and get people that will handle expensive food like it should be handled. Ipaid over 34 dollars to have no extra items and guacamole all over with white rice instead of brown and no corn salsa no beans.This is ridiculous and inedible. This is a new store wth Chipotle you always had the worst portions for lots of money but thisis ridiculous....DON'T EAT HERE GO TO WOODWARD..... Read more
I love Chiptole - but this one in particular is SO bad. Like others who's reviews I've read, I've given this place multiple... tries. They are always out of probably 1/3 of the ingredients you're looking for and if they are available they are cold and old(see the image of my "fresh" side of guac). I don't know what is going on with this place, but they either need to shape up orget out imo. Read more