Reviews for McDonald's in Russell, KS
Cold sandwich, and the cheese not melted. It's not that difficult to get things right. Maybe my expectations are high however if... I want a double cheeseburger then please make the sandwich warm. Read more
My cheeseburger was cold and too much ketchup. My wife's chicken sandwich was plain. Worst food I've ever gotten from a... McDonald's. You would think that right at the beginning of lunch hour, the food would be hot and fresh. Read more
I get it, emergencies happen but this store needs some serious training in how to handle gas leaks! Having the manager on duty... FREAKING OUT to clear the store yet no one knows why, general managers and regional managers in the back of the store having ameeting and all the other employees are all trying to figure out why this guy is freaking out yet not one single person thatworks there thought you call 911 and report it! Seriously??? Customers all go outside while employees stand holding doorsopen vs moving to safety as well. Semi driver still unloading truck in to the stores, construction guy still working on theroof and manager still running around freaking out and no one calls 911!!!!! Great safety team!!! Fire dept finally showsup with a pickup truck! That?s it, no actual fire fighting equipment!! Mind is blown!! Read more
This evening upon returning home after ordering for our family of five. We found that our four year old daughters Happy Meal,... was certainly not Happy as it was missing the ever coveted toy! I placed a phone call to kindly report the missing item and wasnot only met by an extremely kind young man on the other end of the phone, but also two nice ladies in the drive through who notonly made right on the toy, but also included cookies! Thanks to the Russell McDonald?s crew for making things right! Read more
Closed down lobby and they've shut down early, been rude to doordash drivers and now can't process coupons? So my free large fry... is now like 4 dollars. This place is turning into a joke EDIT: 08/19/22 leaking sewage. Absolutely horrible smell Read more
Russell is a stop when you need a stop. McDonald's is right off the highway; when I walked in employees were clustered talking,... hopefully "training"? I went into the bathroom. Two stalls - one has sign saying door won't lock "sorry for the inconvenience"so I choose the other one (I like privacy) but too late I discover there's no toilet paper, REALLY? Of all the people standingaround not waiting on people couldn't one check bathrooms to make sure they are customer ready. Sorry, but no purchase here. Read more
Don't let the pictures on the drive thru menu fool you, this is what their glazed tenders really looked like today! If you go in... and try to have them fix it, all they want to do is give you a small container of sauce. I did request a refund and got it butthe manager type person who gave me the refund didn't even offer an apology he just seemed annoyed that I had the guts to askfor a refund. Read more
Awful service. Went inside because the drive through was packed the drive though was cleared out before we got our order. Three... numbers after our order got their food before us. Lots of moping around taking their time in the kitchen showed they didn?treally care about anyone else?s time except their own. Their ice machine was clogged with huge chunks of ice we asked someone tofix it they cane over opened the top of the ice bin and then left stood there for a good 15 mins waiting for someone to comeback and no one ever did. We then asked if they could fill our cups with ice in the back and we were blatantly ignored. Read more