Reviews for Chicken Express in Saginaw, TX
Spend 106.00 and you can't even put all the food in the bag and trying to call it just goes to vm very unhappy
The fries are old, gravy isn?t even filled up to the top. The chicken taste like they haven?t changed the grease. Worst chicken... express I been to Read more
I?ve been a huge fan of Chicken E for 15 years. But the quality and service have consistently declined as the price has... consistently risen. I?m fed up with it and won?t be eating here any more. Last time I went, I sat in the drive through for 25minutes and then paid $15 for a single meal, only to get home and find they forgot the gravy, which is their trademark dippingsauce. Tonight I went though again. I asked the lady taking my order, ?how are you?? She responded with an annoyed look andonly said 1 word, ?tired?. Ok, fair enough. I did ask. But then I again pay an exorbitant amount for a single fast food meal(which would probably be worth it if they hit their highest quality mark consistently), and get home to find that my mashedpotatoes are covered in gravy that is so thin and runny, it?s shaking around inside the casing like liquid. It could literallybe mistaken for water. The potatoes are inedible. The roll is partially burned and the chicken looks like it?s been under a heatlamp for an hour. They also used to always give you 1 extra tender (which helped make up for the high prices), but have endedthat tradition. Now I get 4 shriveled, shrimpy looking tenders to go along with my watery mashed potatoes and burned roll for$12. Screw that. Cane?s is cheaper, has way more consistency on the product, and 10x the service. The worst part is that I tryto call them multiple times to make a complaint with the manager and they of course don?t even answer the phone. It seems likethey literally hire off the bottom of the barrel. They are trying to make McDonald?s and Taco Bell their competitors instead ofCane?s and Chick-fil-a. Fine. You do you. But you?ve lost a life long customer and I?ll be sharing my experience with anyone whoasks. Read more
So this place closes at 10. Went through drive thru at 9:25, was told no tenders available and no fried sides available since... they had already turned off the fryers so they could be cleaned. Why are they open at all then? The only thing I could buy wasTea. Definitely contacting ownership to inform them poor management decisions are costing them money. Read more
Definitely not going back to this. For $ 12 you get a few tenders the size of a thumb. Yeah this place is totally going down... hill Read more
Tired of giving the benefit of the doubt that it will be better next time, no it won't. It just keeps getting worse. The drive... through never gets our order right. Today, not even when told what they forgot, they still got it wrong. Our chicken tasted old& the rolls were hard & okra barely fried. Will go down the street to Lisa's next time. Read more
Manager Jessica was AMAZING! Her customer service was sooo appreciated especially because we had some issues with our order she... was very understanding & professional! She heard my concerns & fixed the issue with no complaints! I just wanted to leave a 5star rating ! She was crying pleasant Read more
I ordered through Uber. I am missing an entire meal and gravy. This wouldn?t be a huge deal, however, I can?t even call the... store because their phone doesn?t work. It won?t even ring. I am unable to get out and go pick it up either. Not to mention, oneof my meals wasn?t even what I ordered. Read more