Reviews for MrJims.Pizza in Saginaw, TX
I'm so frustrated. I ordered pizza on Saturday (8/13) the card machine was acting up. No problem. They call and tell me the... problem and it all works out in the end. I check my acct got charged MULTIPLE times. No worries. I can get a refund right?RIGHT? No apparently. I have to WAIT until Wednesday. And MAYBE it will go back on my card and MAYBE the manager will know howto do a refund. I'm sorry WHAT?! The female on the phone was so rude and short with me. I can't understand how your store isstaffed with people who don't know how to operate the business ???? Read more
Do not trust the online order system. If you update your address and remove an old one before you place order it will still be... delivered to the old address. The store takes no responsibility for their own systems mistake. My last ever order from thisplace. Read more
When I went back inside to return the penne pasta I was given in place of the speghetti I ordered, instead of the counter clerk... just apologizing and immediately refunding, it was excuse after excuse. ("We don't have speghetti, just lasagna and pennepasta." "Yeah, they haven't updated the website." and my favorite: "We used to carry speghetti but [such and such] stoppedmaking it." <--- as if to say NO ONE ELSE MAKES SPEGHETTI that you could possibly order from.) All-in-all, pizza was not nearlyas great I remember and the speghetti...well, wasn't speghetti. UPDATE: I emailed the management on 1/22/22 at the emailaddress provided a few days later (I just pulled it from other responses here), no response as of yet. Read more
I am a repeat Mr. Jim?s customer and I have never been disappointed. I was surprised to find this many negative reviews. I love... their pizza much more than the other guys with whom we?re most familiar. The flavor and seasonings are so authentic anddelicious. ???? Their BBQ Chicken pizza is my favorite! I normally get deliveries and the driver always delivers with a smile,very courteous, and within reasonable time. There were a couple of times when delivery was slow but overall they?re good withme. I don?t have any complaints. They are my #1 pizza place. Read more
Spent $$$ on this. Waste. Wont be ordering from here again. Papa Murphy's going fwd. Edit: I found the email address based on... past reviews. I emailed them the same day of my order (1/11) I have yet to get an email reply. It's 1/25 - still no responsefrom my email. It's 07/01 - still no response from my email. Read more
Very delicious pizzas. Ordered for pick-up two large pies: pepperoni deluxe and a Hawaiian both on regular crust. Brought them... home and they were delish. Crust was nice and crunchy on the outside, but soft and fluffy inside. Sauce, cheese and toppings allrounded out the flavour of a nice, simple pizza to please the family full of picky eaters. Lucky to have received a coupon inthe mail when we moved to the area from out of state. Will order again for sure! Read more
Out of all the Pizza places I have had here in Texas so far this is an awesome place! Sauce is great, always cooked perfectly.... Staff is polite and courteous, had a great experience with Eric tonight that lead me to type this review. If you like a softpizza crust this is the place to go! Over all I give it a 5 star, being a Pizza lover, I have not, thank the Pizza God and thestaff at Mr Jims had a disappointing pizza from this place. Thank You MrJims for being you. Read more
Customer service was great, long wait due to only 1 worker in building. Pizza was good, wings were horrible