Reviews for Pizza Hut ST-EUSTACHE in Saint-Eustache, QC
Horrible horrible horrible. We placed a take out order here a few weeks ago. When we went to pick it up at the time given we?re... we surprised that it was closed! After repeatedly knocking someone came to the door and said she would issue a refund not true.We tried calling the main office where we also got the run around! This is fraud. This restaurant is stealing peoples money!Class action lawsuit???? Read more
Worst Pizza Hut location we've been to. Over two hour wait without being to reach the place to see what's going on Managed by... an incompetent managed. It's too bad because the employees suffer from it too. Read more
Ordered online, paid for order online, get to pizza hut for pickup and restaurant is closed. Wasted my time getting there plus... gas. Called the pizza hut and said i was going to get a refund in 5 to 10 days. Just terrible. Read more
I was HIGHLY disappointed with the customer service and management provided by Pizza Hut St-Eustache. It has not been the first... time that we received a condescending attitude from the young girl at the counter. After placing an online order, she contactedme to inform me there were no more tomatoes. Her tone was arrogant, her answers were unprofessional and I felt as though it wasmy fault they had no tomatoes! She practically ordered me to change the pizza and hung up on me when I decided to keep the samepizza without tomatoes. My husband picked up the pizza, came home, and we realized that the order was missing 2 articles. Pleasenote that this was the third instance where our order was incomplete. My husband returned to Pizza Hut, asked for the managerGabriel, and Gabriel was very unhelpful. He gave the articles, knowing very well that the pizza was 20 minutes cold, and wetruly expected a better managerial service, to be let down. Preheating the oven as we speak to eat a soggy pizza, after wasting40 minutes of our time and travel. DOMMAGE to this branch. We will most certainly be ordering our pizzas from Domino's. Wish Icould've gave 0 stars for service. Read more
This restaurant is in a state of extreme decrepitude. You can't even dine-in. The dining room never re-opened after COVID. Walls... and ceilings are torn up. I've been expecting this location to close for some time. Shocked it hasn't happened yet. You canstill order for delivery or pickup (but the delivery radius is extremely limited) Read more
Horrible pizza makers. We took the pan pizza which is an excellent product when done right. Some slices had barely any cheese,... large areas of exposed crust. It also lacked sauce and the bottom of the crust wasn't crispy like it should have been. Read more
The cheese is never spread properly so there?s usually a big percentage of sauce that?s not covered. Tonight I ordered extra... sauce but still had the same problem. Some pieces had almost half no cheese. The middle of the pizza was 100% raw. Not evensolid on the bottom. I don?t complain much and I really wanted my pizza but I couldn?t eat it. This pizza made me physicallyill. I called the restaurant to complain but they wouldn?t deliver. They said I?d have to come back to exchange it or accept acredit. So I asked to speak to a manager. He told me that it might be true that my pizza was undercooked, I was lying about thecheese because he put it on himself. He told me that the dough probably wasn?t even raw but it was just soggy because of thepineapple. The dough was so raw that you could literally roll it in to a ball. After talking down to me and making me feel likea total jerk for complaining, he finally said fine, he would have a pizza delivered. He was quite disrespectful and I told him Iwasn?t even sure I?d trust a pizza from him given his demeanour. I give two stars because the second pizza was good, they madesure to cover the whole thing with cheese this time. Final thoughts: I will always love Pizza Hut but I will never be visitingthis location again. Read more
Awful! I placed an order on the app on sunday october 9th paid for it online and when I went to pick it up they just closed the... restaurant as they wished no warning nothing. It?s now October 23rd and I still haven?t received my refund even after contactingcustomer service 3 times. Edit: after posting this someone from the store contacted me and issued my refund. Read more