Reviews for Tim Hortons in Saint John, NB
Typical Tim Hortons, good donuts and coffee
Jammed up parking lot, slow service, both establishments. Tim Hortons seems to be one of the slum establishments these days... along with some of the other Westside places. It is one of those places where it seems to be too much trouble to get somethingto eat or a beverage. Tim Hortons in general has gone down hill in flames in Saint John and surrounding areas in the last coupleof years. Read more
Poor customer service? was given the wrong muffin in a drive thru order, tried to call and let them know so I could return and... get the right one, came back later on in the day and they would not give me the muffin I had ordered without paying for a newone, when they were the ones who messed it up. I understand they don?t want people to exploit this by getting free items, but Igo to Tim?s everyday and when they make a mistake, the customer shouldn?t have to pay for it.. may have to start going somewhereelse. Read more
Staff are nice, but the wait can get long at times.
People who works here are either deaf or they only assign deaf people to take customer?s order. They can?t hear anything and... make order always wrong. They don?t value customers and customer service. I went to the counter to get what I ordered afterfinding out they made my order wrong as usual, a Filipino women got aggressive at me for asking to make my order right. TheFilipino women also charged me more money and when I told her you charged me more than you suppose to, she refused to give mymoney back. I?ll never go to this location until they get staff who can meet customer?s expectations and Canadian culture. Read more
Customer service is so bad here, some days you get amazing people, I live 2 minutes drive and it's so close, but I always ends... up driving to the north end or other tims in town, even if they hear you well they would always say, I CANT HEAR YOU MAM, thengoes and say "WAS THAT A CHICKEN WRAP AND DOUBLE DOUBLE MEDIA COFFEE!! Me: yes mam Better way to change that is to say it andask if you got that right because it wasn't clear etc, Me: she is raising her voice saying she can't hear, but at the same timeshe got all the stuff correct, just so rude Oh and there were free times I couldn't get anything because the machine broke "thehot drink machine" Read more
Tried to get an iced coffee, was told they didn't have any. Ordered a coffee and a hot chocolate, was told hold on they had to... check. Then they said ok. Then I waited almost five min for a coffee and hot chocolate... The other day I went there forbreakfast and they messed my order up while ordering more than 3 times. I got them to erase it all and start over, still didn'tget it right. Ended up leaving and having to go to another Tims! Read more
Stopped in for a few ice Capps. Not once did the counter attendant acknowledge me as a customer or even smile. She was monotone... during the whole transaction and acted as if I was an inconvenience to her. I will never be back. On a lighter note, my orderwas correct. Read more