Reviews for Pizza Hut in St Michael, MN
Terrible. Never coming to this one again. Couldn't even rip apart the bread sticks and had to re-cut the entire pizza which also... wasn't that good either Read more
Absolutely love the stuffed crust! One of my favorites my drivers are always on time so it?s nice & hot thank you!!!
I have ordered delivery a few times in last couple months from this location and it has always been great. Delivered quick and... hot. Easy to order online. Good pizza!!! Read more
Horrible customer service. Person working gave us specials they had. When we picked up our order the worker told us those... specials did not exist and the specials were miss worded. The worker had no right getting snippy with me due to giving us theincorrect information. He went on telling me that's how they market there specials, which makes no sense to me. You market yourspecials by giving the wrong price for your specials, I don't know anyone that would not get upset over this. We ended payingmore for our order and I was treated like I was the one out of line. Treated extreamly rudely by the worker poor, poor, customerservice. I would give this review a zero but Google will not allow it. This place is in the need of hiring more respectfulworkers, with better customer service sills, and someone that knows what they're doing. Read more
This pizza hut normally has very good food and always arrives hot and fresh. However, that is only if you order in the day. If... you order at night, there's a very high chance that your order won't even be delivered. This has happened to me multiple timeswhere I order around 8:00 (the tracker even says order has been received) and the order never comes. I've called the store andtold them about this, and all they said was "yea that's just some online issue sorry about that". They didn't even offer toredeliver with a discount or anything. She said if there's just one driver and too many orders they'll literally just cut yourorder. I understand if my order needs to be cut, but it would be helpful to AT LEAST let the customer know that their order wascancelled... rather than have your customer patiently wait for an order that will never come. Read more
3 of the last 4 times I have ordered from Pizza Hut, my order has been wrong. Twice they brought the wrong pop, once they forgot... half of my pasta order. This last time was the worst. The delivery driver walked across my fresh concrete. He walked aroundthe caution tape and right across the brand new, freshly poured concrete. He left foot marks all the way across a band newpatio and sidewalk. When I called the store to talk to a manager nobody would answer the phone. The next night my sonrequested pizza hut again, because we enjoy the stuff crust pizza and wings. Needless to say, we found other arrangements forfood. I am livid and if the footprints do not come out, you will be hearing from my lawyer. This is completely unacceptable,from walking on the fresh concrete to not answering the phone when a customer calls. Read more
I've only used them for delivery, so this review doesn't touch on their store front or dining area (if they have one). 1) Slow.... Everything arrives later than I would normally expect, and they're slower than their competitors in the area. At least twice,this was blamed on staffing issues. 2) Gross. Three times, a pizza was delivered that was either luke-warm or appeared to havebeen sitting under the heatlamps or in a warming oven. In each of those times, it tasted terrible - so bad that I threw itaway. 3) Poorly made. Four times, I'd ordered boneless wings in one sauce or another only to find that they'd simply put thesauce in the container, then threw the chicken in on top of the sauce. I have a picture of one of those times. 4) Consistentlybad. They used to be better than this, but this location has gone downhill over the past year. I keep giving them morechances, and it never gets better. I tell the drivers about the issues I've had with previous orders, yet nothing gets better. I've told whoever was on the other side of the phone, yet nothing gets better. I honestly don't know if they're working on theissues or not. I don't want coupons or free items - I simply want what I ordered when I order it, and I want it to taste likeit should. Read more
Hot, correct order and I'm time. Best Hut experience I've had in many years. (This is our 2nd visit in 3 weeks) The young man... who helped us was amazing. Read more