Reviews for Shake Shack, MSP in St Paul, MN

Slowest service ever!!!! The employees seem like they are in a virtual reality called "Snail COVID"! We've tried multiple Shake... Shack's in many cities and this was by far the slowest. Maybe it was a purposeful slow down to avoid cross contamination? Nobother to sterilize pagers. Dry burger but passible food. It appears that the manager didn't consult flight schedules. Read more

Same as below o.o

Horrible service, we waited 20 mins with only 2 small orders in front of us and they still got the order wrong, 3x! We ordered 2... sandwiches and only got 1. After drawing their attention that I ordered 2 burgers they asked what happened to the other burger?I had not moved from the counter yet, what did I put the burger in my pocket? After they realized they did not give me theburger and I didn't try to put it down my pants, they said they would have one right up. Then after a 5 or so minutes they gaveme a mushroom burger! That was a well played slap in the face, especially since my girlfriend is allergic. After watchinganother interaction between two employees with very inappropriate language, they gave me another burger that was wrong. At thispoint we cut our loses and ate that burger as to not keep this cycle going. It was like they had no idea how to operate a fastfood burger place. We wished we went to another airport restaurant to catch a bite to eat. The burgers were about a 4 out of10. Read more