Reviews for Arby's in Salem, OH
At 6:45 pm when placing order, the young man on drive thru wasn't paying attention at all to what was being said. He just kept... asking what the items were, what size, what to drink even though it was all previously stated numerous times. Very frustrating.Couldn't see his name tag from the window unfortunately or I would have called the resturant directly to complain. Peopleworking the order taking terminal for the drive thru need to be better trained or better monitored to ensure they aren'tslacking off on their phone. The woman at the window who greeted us was very friendly, polite and accommodating. She verifiedwhat items were ordered to ensure the order was correct. Food was good. Very, very tired of people never paying attention whenplacing an order and then getting the wrong food 85% of the time. Read more
My family picks up fast food from here maybe one a week and it?s wrong ever single time. It?s not a very good place to eat if... the customer has to check their bags every time. Read more
The fish sandwich is great and I love just going to get an orange Creamsicle shake with my daughter
Food is fresh and delicious but the staff is what makes it a pleasure to go there! Despite a crazy person who belittled the... management over ice, they handled it professionally! Kudos to you! You are awesome! Read more
Service is great!! I eat there often...9 times out of ten it's a 5 star experience, but this time my fries were not good. They... were old. But I still love their fast,friendly service and their food is great!! Best and fastest service in Salem!! Read more
Delicious, hot food! Service was quick, and the eating area is clean and conducive to an enjoyable meal.
Fast and friendly service. Great food. I was impressed with how clean the serving counters were.
Nothing against the staff....but Arby's has been steadily going downhill. I blame it on Covid maybe.... maybe. I think companies... have just gotten cheaper.... Yes, the roast beef hasn't changed, but the rest of the menu has and uses lower qualityingredients. Service is fine, the atmosphere is fine.... just the menu stinks. The curly fries are tasteless just like thechicken and the brisket and everything else. Fast food is almost dead and Arby's is on life support. Read more