Reviews for Papa Johns Pizza in Sammamish, WA
This location is horrible. Ordered a Hawaiian with banana peppers, had to cut our pizza when it arrived and toppings completely... fell off when I picked up a slice. Not to mention it was cold. Do your self a favor and buy a Digiornos for $8:99 at Safeway. Way cheaper and way better! Read more
Ordered 3 large pizzas. Took 15 mins to take an order but if it's a busy day, then it's a busy day. Got a real bored lady at the... till. Got charged $85 for 3 large, pointed to the bold advert that 5 topping pizza is $15 each and then it goes down to $73. Wasin a hurry so placed my order. Got a receipt that says my amount and nothing else. But never mind cause, don't think I'm goingback there. Read more
If I could give this place negative stars I would. Placed an order at 5 pm waited 3 HOURS and it wasn?t even started. Called the... store, i was on hold for 30 minutes and when they answered the excuse was that they were busier than ever, as an understandingcustomer I decided to wait for my food to be made and delivered. Is currently 9 pm and not only i never got my food deliveredbut also customer service was absolutely unhelpful. I asked for our food to be remade and a full refund to which the employeeanswered for it to be impossible? so not only i was not gonna received my order but also they were not willing to give me mymoney back. An order worth 79 dollars. This place uses DoorDash delivery service, this company is absolutely unreliable, thedelivery driver never even made it near my house, and as we explained the situation to both DoorDash and Papa Johns they saidthe ?best? they can do is remade our food IN 48 HOURS!!! Hear me out. If your driver is someone called Gale S. Please beaware. DO NOT ORDER PAPA JOHNS DELIVERY trust me I?m doing you a favor. This has happened to a bunch of people now. Read more
waited over 3 hours for the order to be on its way, once the order was ready they had door dash pick up the order an make their... way to deliver it. the door dash driver never showed up, tracking the order they drove right past us an kept going for aboutanother miles than the order showed up as delivered. i called DD support which they said on we are sorry cant help, they sent meto papa johns support which told me that the only thing she can do it get a refund started for me an have the branch managercontact me in 48 hours for the refund. asked her if i can get a remake of the order because the door dash driver stole our ordershe said no we are unable to remake the order. never using door dash an never ordering from this location again, rather havedominions, not the best but they have better service Read more
Ordered a pizza at 8:30 on a Sunday night and waited almost 3 hours. By the time I was notified that it was delivered, everyone... had already gone to bed and it was apparently delivered by door dash and not papa johns itself. I never even received a noticeof delivery message either. I woke up to an inedible ice cold pizza at my front door and a sierra mist covered in garlic sauce.I tried calling the store 4x last night and again today and no response. I absolutely need a refund. Read more
This was the first time we ordered Papa John?s and the first time using this location. We are family who loves pizza and orders... pizza on a regular basis. Our experience was great . We ordered 4 pizzas and my kids said it was the best pizza they have eaten.So definitely this will be our store to order on a regular basis . The pizzas were so delicious. The reason for my 4 stars but Ireally wanted to give a 5 star was a mistake with one of our pizzas. The pizza with the mistake was the garlic chicken. In themenu it said the sauce base was ranch. When we picked up our order and we got home we didn?t realize the mistake until it wastoo late . I just hope next time they don?t make the same mistake cause we were really excited about the ranch base sauce . Theyput tomato sauce which actually ruined the taste of that particular pizza. The other pizzas were on point . Read more
The accuracy of our order was completely off. Employees remade the pizza (asked for it to be made well done) and it was half... baked with the toppings and cheese falling right off. While waiting for my pizza to be remade, employees handed out the wrongpizza to 2 customers and made another order incorrect. No idea what's going on here but might as well visit another location. Toadd, we asked for the same toppings across the entire pizza, see the photos below for what the remade pizza actually lookedlike. Read more
If I could give this store a negative score, it would be a --5!!! Email confirmation came at 5:05 saying approximately 38... minute arrival. "Papa track" is BS! First time I looked at the tracker it said "on it's way - delivery approximately 16minutes, 5:43", second time I looked showed " on it's way - delivery approximately 18 minutes, 5:58", third time I looked showed"delivery approximately 24 minutes, 6:10". Called the store to ask where my order was. When I recommended that if they aregoing to use Door Dash, they should not advertise the "Papa Track", the "manager" with an asian accent said, "You should havedone carry out!" and then he hung up the phone on me! This is the third time this store has messed up and not owned up to theirmistakes or tried to be apologetic. Order finally came at 6:10pm and Door Dash driver was very unapologetic also! Never again! Read more