Reviews for Andrew's Heavenly Ice, LLC in San Antonio, TX

Just had a funnel cake and it was so hard I couldn?t eat it. Ended up having to throw it away. This has been the 2nd time this... has happen. Thought I give it another try. No more for me. Sad cause I really wanted to like it. Read more

I didn't like the shaved ice. Way too much sugar or maybe syrup in general. Still, food was inexpensive and fast. Staff were... nice and seemed to be working their tails off. I think I'm going to try again even though I barely touched what I bought thistime because the place just seems to deserve it. Read more

I got the ice cream and brownie, my sister got the rainbow italian ice, my dad got a sugar free strawberry snow cone, but it had... no flavor, If he liked it I would've rated 5 stars Read more

Stopped by to try the shaved ice after great reviews from Google. The drive thru had three cars in front of me and the line was... moving slow. A young lady came out and was taking orders curbside on an ipad. When she approached my car, I ordered a 16oz mangoshaved ice with a scoop of ice cream, a 16oz dreamcicle, and gave her my credit card. About 5 minutes later, she returns mycredit card and the frozen treats. When I got home, to my surprise, the syrup was weak and indiscernible and there was no icecream, which I paid for and didn't get. First impressions, I'm disappointed. ?? Read more

I used to love it here. They have excellent mangonadas. They cannot efficiently manage the drive thru though. I used to get... around this by calling ahead, then a couple of years ago they stopped answering phone and refuse to do call ahead. Today myback was really hurting and I tried to go through drive thru. After paying and waiting 15 mins, I went inside to find thatemployees had totally forgotten about me and my order. I asked for refund and with no apologies, man told me I needed to go backout to my car to get my visa, otherwise he couldn't do a refund. I just walked out. So tired of poor service unless the owner isthere. Read more

Very disappointed I went in for a fruit cup and they gave me half a cucumber with five pieces of fruit on top smh I?ll never go... back luckily i left already Read more

After we tried out items, I stopped inside to tell girl of our experience. Halfway through my sentence she gave me a thumbs up... and walked away. I then told her ?Great Customer Service?. Do not waste your money on this place. Out of several ice creamflavors. Cookies and cream had almost no cookies in it and no specks of ground up cookies even. Chocolate ice cream didn?t tastegood. And mango smoothie was mango and ice. Barely blended. Would not recommend. Would not return Read more

On the Sundays it says choice of strawberry, pineapple, or chocolate on top with whipped cream and nuts.. So I ordered a Sunday... with strawberry ice cream and pineapple on top. And then a pineapple shake was also ordered. The Sunday had actual pineapplepieces on top and and I told her I wanted the syrup like it says in the description, she apologized but did not offer to fix it.Just said have a nice day. It also did not come with whipped cream or nuts as you can see no nuts in the pic or white cream inthe photo. And then the pineapple shake was very watery almost like the ice cream it was made with was already melted. Verydisappointed with this visit. But giving 3 stars instead of less bc all the other times before this we've never had a problem. Read more