Reviews for Ben & Jerry’s in San Antonio, TX
Great customer service & warm fresh waffle cones! Highly recommend stopping in if you?re close by, the phish food was amazing!
This Ben & Jerry's is on the "second floor" or "top floor" of the riverwalk. It is not on directly on the "bottom floor" along... the river. Staff were friendly. They freshly made waffle cones for us when we ordered. They were out of some flavors due tosupply chains issues. Good ice cream and good employees. Read more
Tiny, Tiny little hole in the wall(building). Barely fit the employees and 7 customers. Friendly staff! Great Ice Cream as... always! Read more
We love Ben and Jerry?s ice cream. It?s a home staple and it would be a rare day that you could find our freezer without at... least one pint of a delicious flavor. This store, however, seemed to be the exact opposite of what I would expect from myfavorite ice cream. We waited in line for 20 minutes with 2 associates working the counter, and no more than 10 people wereserved in that time. That?s 5 minutes per customer per associate. I have never seen it take so long to scoop ice cream and run acredit card. During the time we were standing in line, I couldn?t help but to look around at the store we were in. Thecabinetry was outdated and starting to sag in places. I couldn?t get the memory of a 90s Dunkin? Donuts interior out of my mind.Then, I looked up at the vents, lights, and cabinet tops. I?ve never seen such dust in a restaurant. I could see chunks of dustready to flake off everywhere. Zoom in on these pictures. I cannot believe the level of filth. I tried to talk myself intogetting some ice cream, but I couldn?t get past the likelihood of old crusty dust falling into my ice cream before beingserved. One of the associates was constantly going back to his phone. I saw him texting and skipping through songs playing onthe speakers. There were no gloves, no hand washing, no sanitation methods observed during our time in line. I cannot believethis place is able to stay open while these violations of basic food safety are happening every few minutes. I would absolutelylove to come back to this store. It would take a thorough cleaning, food safety training, and continued care and attention tothe store?s appearance/cleanliness to get me back in the door. Until then, I will not be back. Read more
They have some of the best ice cream hands down? and their chocolate shake is so delicious!!! ????.. it?s in a great location... over looking the river walk ? I will be coming as much as possible during the summer season while enjoying my walks downtown? Read more
Loved it, good quality ice cream and nice place in general if you just want to sit down and eat your ice cream while looking... down on people passing by. Will be back again and hope to get the same good ice cream. Read more
I absolutely love Ben and Jerry's! This store is small but it's great to have some fresh ice cream. The eco friendly spoons are... wonderful! Read more
Ice cream was great just like the service! I wish they had more flavors but a sign at the store said it was because of supply... chain issues. Read more