Reviews for Dairy Queen Grill & Chill in San Bernardino, CA
So I visited the Arden Rd Dairy Queen this evening for a Banana Split cost of $6 and change. No peanuts and the Bananas was... aged. Waste of time, money, and gasoline. 2nd bad experience at this location. Tried calling to express my concern but no pickup of the phone. Sorry experience. Young servers with spite and malice would do such poor quality work. Save your money, time,and gasoline Read more
Service is good but two days in a row I went through the drive-thru and order one blizzard. Both times they charged me for the... person behind me and tried to give me their order. Double check your receipt. Other than that, everything is good Read more
They got my order wrong in the drive thru but had already handed it out the window. When I mentioned it was wrong and asked... them to just charge me the difference and give me the right item the two Edgar's at the window seemed confused like dogshearing a sharp sound. I told them to just forget it... nevermind and they had the audacity to tell me to watch my attitude andto f@¢? off. We looked forward to this store opening but they need better hiring procedures so they don't end up with littleboys running the place and driving business away. Read more
Don't waste your time or gas waiting to be served. This place should shut down, it's a trap. You'll be trapped in the drive... thru for over 30 minutes for over priced low quality food. Read more
Awful customer service. I called to ask about an order and was hung up on, very rude and unprofessional. Not to mention you... can?t go inside and the drive through line is almost out of the parking lot and not fast at all. Will not come here again. Read more
Horrible customer service wish i could give it negative stars . came tonight like I usually do after a long day to get a... blizzard . When i got home i noticed one of my blizzards was wrong and I really just wanted it to be right so I drove backwaited in almost a 20 minutes in line so they could fix it and the boy ( not man becuase a man doesn't yell at women ) tells mehe's only going to give me half becuase I had "eaten half" I didn't the blizzard had already melted by the time I returned it atthe window but I didn't argue becuase I just wanted the right blizzard. He came up to the window with such an attitude after"remaking" it (I'm pretty sure he just blended more vanilla ice cream into the old blizzard) and my husband tasted it before weleft the window and it was still wrong and this time it was worse becuase they didnt even make it right and it barley had anytoppings mabey becuase it was the old one idk.but if m gonna spend almost 6 dollars on ice cream I want it to be not only rightbut worth it . So again we told him it was wrong and he put his hand in the cup and told us that he made it right but there washe literally only found 1 piece of a topping when he put his hand in the cup !!!! And the other topping was still missing andnow he had ruined it by putting his hand in there. My husband demanded he make another one after yelling at us and ruining ourblizzard . He made it agian and put it in a mini blizzard cup . Not even what I paid for and I didn't even eat it becuase hewas so mad I don't know what he could've done to it so I just threw it away. Waste of my money and time . He needs to learncustomer service skills . I'm a server and have been through so much worse but have/would never treat a customer like that .Thanks for ruining our Night Read more
First time trying DQ ever so I was excited to give it a try. First issue, lobby was closed due to short staffing. Long drive... thru line, took over 30mins to get to the front to pay. We placed the order online and when we got our food the burgers werecold. Our cheeseburgers didn't have melted cheese as advertised. It felt like a frozen microwaved burger was given to us.Thankfully the chicken strips were delicious but nothing else really had flavor to enjoy. Staff was friendly and did their jobright but the food is a whole different story. Definitely first and last time trying this place. Should have gone next door toBaker's instead Read more
I went at about 12:15pm for lunch, the staff was very rude and uncaring and it showed in their food. I ordered a chicken salad.... It was tiny, the left was old and it only had one chicken strip cut up on it. . Maybe they kept the other half of my salad fortheir own lunch? I don?t know, but I will never go back to this location. Read more