Reviews for Starbucks in San Fernando, CA
Was not told when I ordered that they were out of a food item. Waited over 20 min for my drink and when my food wasn't ready and... I inquired andbwas informed that they were out of that item. I had to be refunded the item and had to leave hungry and withoutbreakfast after waiting so long. To make matters worse, the excuse I was given was, "It's red cup day and I didn't have a chanceto check to see if we had your item available." Not an acceptable answer! Ugh! Read more
Most of time I see fly and today I saw one on the drink cup. I love Starbucks. Please take care the store. I live in San... Fernando so this is my store Read more
The star bucks at San fernando they got my order wrong after I repeat it several times..face to face!!! The store needs new... flooring..chairs..it looks very used but its understandable because massive people go there but it dies new up grades!!!Cleaned too!! Lots of parking but tricky..heads up. Service was ok not great could use improvements.. Read more
Every visit to this location there's something wrong. It's either I get attitude from the employees, drinks wrong, missing... items, or not having items requested added to order. Or a combination of the above. I have spoken to the manger about twicebefore, once about missing items, the following the extreme attitude about employees. Honestly only come here when I don't wantto drive far for a coffee. Though, never ceases to disappoint. Customer service here is truly unethical, and as is the coffee attimes. It's to the extent that I'm parked outside the facility after not getting my order right, and receiving rude mannerism inthe drive thru. Had to go back for my missing item, per usual. Read more
I have to honestly say that the past few weeks this Starbucks has done some adjustments. I use to order my morning Joe and... arrive only to have it not be ready for pick up. Or I would arrive and there was no organization system to the orders. NOW, Iwalk in and there?s someone ready to help me and if I do wait it?s only like 1 or 2 min. Whatever it was it?s working :) Read more
6/17/22 I had a terrible experience this morning. I get my coffee everyday, most of the time at this location. I order the same... thing day in and day out. Today I was told that my order is a specialty order because I asked for steamed half and half.Therefore, I needed to pay more. I politely ask why. Also, mentioned that other Starbucks location have no issues adding asplash of steamed half and half. However, she was rude and impolite! Her response was, ?well this store do.? Due to thisunpleasant experience, I have decided to find other alternatives to get my morning caffeine!!! Read more
Busy Starbucks location. Usual Starbucks quality. A couple tables had outlets nearby. Space was a little tight inside. Employees... were working hard, but still friendly. Parking is fine for smaller vehicles. Due to the relatively narrow strip of land, stayalert for the drive-through traffic. Nice outdoor seating area. Good looking building from the outside. Read more
Sam wasn't even taking my order but in the midst of making other guests happy/orders, she heard what I wanted and shared the... ingredients were in stick (despite app saying otherwise). SAM IS AWESOME!!!! Read more