Reviews for Charleys Cheesesteaks in San Jose, CA

The loaded fires had literally no salt. The steak was very dry. Overall a very underwhelming experience.

The food its really good, but the attitude of the employees is not good at all, it is a pity that they do not think about... customer service, they must be friendly and speak loud and clear, very bad service.I say this for the man, a woman had treatedme very well. Read more

Had the chicken cheddar sandwich really good a little too salty the fries are okay cashier was not very friendly

Worst customer service ever! Went on Saturday night to Eastridge mall to shop. I ordered two Philly cheesesteak sandwiches. One... sandwich looked beautiful, the other looked like it was a vegetarian cheesesteak sandwich. The sandwich had lots of lettuce,tomato, onions, and mushrooms, but only 3 very small scraps of meat. I showed this to Sarah, the person who had prepared thesandwich and explained that somehow, there was not enough meat put into the sandwich. She was very busy at the time, as the linewas roughly 20 people deep. I understand her stress, but when she finally paid attention to what I was actually saying, she gaveme a disgusted look then began to speak to her co-worker, (I could only guess, in Hindi) A bit rude in itself), and came back tome saying that there was a standard portion of meat put on the sandwiches. I showed her my sandwich, and moved the lettuce andveggies around, and picked out a couple of small pieces of meat... I guess this wasn't good enough. She once again said thatthere was nothing she could do. I became frustrated and showed the other customers in line, right behind me, the paltry(Meat-less) sandwich, and they agreed that there was barely any meat in one, compared to the other that was given to me. Onceagain, I state, both the same size sandwich! She rolled her eyes at me for getting the other people in line to agree withme. Instead of adding a few pieces of meat to the sandwich, she stood her ground and said that she could not do anything forme. I immediately asked for a refund. She rolled her eyes again, and once again in her native language (Hindi?), spoke to herco-worker, who gave me a refund. As the cashier handed me the money, she apologized for my treatment by her co-worker "Sarah"She said that they were extremely busy. (The people in the line raised their voices to her, saying that Sarah waswrong). Side-note: I noticed that hey had the big line because all of the prepared meet, both chicken and steak, had r Read more

Their advertised price for a value meal is misleading. What they imply as a value meal is really just a single sandwich. Fries... and a drink (much) extra. One person can easily spend 12 bucks or more. For fast food... quite silly to pay that. Read more

Had plastic in my food. Had a buffalo chicken sub.

Sandwich is good. But the fries are bad. I ordered gourmet ultimate fries and smallee than it looks and takes horrible. The... cheese taste spoiled. Never get fries again. Read more

Went to Charlie's and ordered a sandwich forgot to tell them I didn't want onions on my sandwich so after they made the... Sandwhich I apologized and said I forgot to say no onions and the lady came over and start picking the onions off of mysandwhich.... she didn't change her gloves or anything and then when I asked her why she can't make my sandwhich over she thentold me because she can't after she already picked the onions out of my sandwhich which already had melted cheese and everythingon it just nasty...... I asked for my money back and the lady gave me a attitude like I did something wrong.... very bad serviceand nasty...CANT BELIEVE SHE PICKED THE ONIONS OFF WITH HER HANDS so disrespectful Read more