Reviews for Subway in San Juan Capistrano, CA
Terrible manager! Do not order from this restaurant. My husband was working late, and on the way home from picking him up we... ordered sandwiches on the subway website. Unbeknowst to us there was an issue with the subway website and it said we actuallyplaced the order for immediate pick up a whole 24 hours later. If it had been our error and we placed for the wrong day we wouldhave taken full responsibility. Instead the website thought it was tomorrow already and confirmed our order. The woman workingthe counter was very nice and took a picture of our order to send her manager who was out of the restaurant. The manager refusedto awknowledge the error on their end or make the sandwiches. She told us to cancel the order, but because the website thinksit?s all happening in real time and isn?t a future order we can?t cancel the order. Being 8:00 at night, me being anuncomfortable 7 months pregnant, and our 2 year old sleeping in the backseat, we decided to just order and pay for newsandwiches and chips. We paid $40 for a veggie sandwich and a meatball sub. When I called today to speak with the manager, ofcourse she still wasn?t available to speak. Totally rude and unacceptable customer service. How much sweat off their back wouldit have been to make the sandwiches anyway. We paid for them! The manager basically told us tough break, sucks to be you. I?mbeyond angry. Of course the subway contact us link on the website leads to form to fill out and not a phone number. Read more
Employees where rude for no reason, sandwhich was just falling apart and wasn?t even cut. Tried to charge me two footlongs when... I only bought one? Read more
This park has all the amenities and it?s very convenient. It is really close to the five freeway and right across from the... shopping center. They have a water feature and plenty of levels to play on. The restrooms are also very close and clean. This isa great park for kids of all ages and all needs. Read more
Most of us love a really good sandwich, and you can make a very good sandwich at Subway. Yes, they put it together for you, but... it's good because you choose what you want on it. Lots of meat, cheese and veggie options. If you prefer no meat or cheese, youcan have them make you a veggie sandwich. Service at the San Juan location is usually fast and friendly. Only once have I gottena sandwich and thought the bread was a little past it's prime. One of my comfort food sandwiches - the cold cut combo withcheese, then, in this order - lots of olives, then onions, pepperochinis, tomatoes, and lots of lettuce topped with a doubleshot of oil and vinegar. Kind of a sandwich and salad combo. ???? They'll put your sandwich together with what you want and theway you want it. You can even have it toasted. Lots of bread choices including wraps, or have your sandwich turned into a salad.Soup, chips and drinks are available. Parking close might be tough. Handicapped parking is available and the store canaccommodate wheelchairs. Bottom line - I eat here a few times a month. I like Subway. Fresh ingredients, you can have your mealmade your way, sides if you want them. They're usually fast enough, but if there are lots of people be patient. It takes aminute to make a good sandwich. ???? Read more
Understaffed, would have been better if they didn't send their employees to lunch during the lunch rush. Only one sandwich maker... with a line of people (6 people) and the other employee was sitting there at one of the tables having lunch. Don't get me wrong,our sandwiches were good and we were the front of the line, but I have been at the back of the line and that sucks waiting. Read more
Horrific experience. Employees were rude they took no pride in their work. they threw something together call it a sandwich, I... wouldn't feed it to my dog. The owner-manager is in there sitting on the counter. Other employees leaning over on the counterwith their bodies. And then there's sneezing and coughing while making food and they don't even wash their hands again Read more
If you like customer service drive across the freeway to the other Subway. This one is the worst. I've been here 3 times and all... 3 times it has been horrible. The last time I just left after being ignored with nobody in line and employees talking andlaughing in back. Read more
Don't come to this restaurant, very bad experience. I ordered sweet onion chicken teriyaki and was only given a piece of meat,... and the clerk had a very bad attitude. Read more