Went there last night and they refused service claiming they close at 9:30 even though the websites says 10. Very poor customer service
This place is usually ok, they never have enough people working and they always take for ever! Today was the worst experience ever. Stoped by to get a couple of smoothies, big mistake! The person doing my order seemed like he didn?t even work there, no uniform no greeting. Then they were out of cups, lids and didn?t even hand me a straw. When I asked for a different lid another girl comes from the back and just says that?s all we have and turns around. I asked to at least poke a hole on the lid to accommodate my 2 year old and she just stabbed it with a knife and threw it on the counter! Worst experience ever!
We ordered a large founder's favorite icecream. The associate served us much less in quantity than what we have experienced in cold stone stores from other locations. When asked about this, the associate was rude and responded in a mocking way. Well I don't think anyone would pay for getting back insult in return.
Absolutely delicious ice cream and waffle cones as well....service was fantastic....located inside food court so other options are available as well.
Don't go during lunch time, they may or may not be open. Sign says opens at noon but the worker today didn't open it till 1. I have a limited lunch break and wanted to grab some ice cream, they made sure that wasn't going to happen.
Incredibly rich ice cream with great signature combinations. Wonderful service, fast and friendly. Can get busy.
I go here for a treat regularly. It's about as expensive than going to the market and buying a half gallon of ice cream but the taste is better (depending on which half gallon you buy) and it's a relatively cheap form of instant gratification. Cold stone had adapted to the covid world pretty well and you don't have to be in the place very long so I feel pretty safe there.
Visiting from South Africa, Cold Stone is my treat. Unfortunately there was only one person serving which is not ideal with people waiting. She did a great job but was a bit rushed and didn't mix everything properly. But... Cold Stone will stay my personal treat ? UPDATE : It is clear that management has no intention of doing anything about this. They only reply on the reviews to give the impression that they care. It is all a front to keep face to the public. I replied to the email address provided and haven?t heard anything since
Fine food and hearty meals. We serve them all at Cold Stone Creamery. Locate the atmosphere and enjoy such items as sandwiches in San Marcos. Featuring american food and a pleasant atmosphere we know you'll want to come back. Call us at (760) 510-9347 and we'll be waiting.
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