Reviews for Starbucks in Santa Ana, CA

Poor customer service at this location unfortunately if you guys don't serve blonde roast at whatever hour take it off the menu... if you don't know how to do a pour over which is the most basic thing to do at a coffee shop then train your staff to do sothere's no reason why a coffee shop should not have a particular blend available at whatever hour they're open this is a big bigproblem with Starbucks in general and the app this needs to be improved I'm tired of going to the drive-thru and waiting only tobe told there's no blond roast or whatever roast I choose Read more

I usually have a positive experience at Starbucks in general, but I must take a moment to commend the very positive demeanor of... the gentleman who took our order. He is both very friendly and polite. Thanks for yet another positive Starbucks experience. Read more

Short stuff""!!! The new excuse for everything. They forget about an order, they don't want to deal with opening the lobby,... they make the drinks wrong and all they have to say is.. sorry we are short stuffed ... Close the place then... but don't dothings half way. At the end no one its happy Read more

Worse Starbucks ever! I can't wait to write a one-star review for this location. The drive-through screen is broken at night.... When I pass to the order point nobody talked to me. It's natural that I got out of my car to talk to them and made sure theywere not working. Then I waited in between the order point and the window. So strange - this guy started to talk to the nextcare behind me and processed his order. OK - I guess the guy in the Starbucks must be busy or sleepy so this guy did not noticeme. So after the order process was behind me, I just walked out of my car again and talked to the order broken screen with a micto explain the situation and let's do order. He refused to process the order for me and asked me to drive around the super longdrive-through line (like another 10-15 min) and order again! He said it was my fault. However, it's easy just to manuallyprocess an order and I told him it's your problem to not post a note on the un-working screen like "TALK TO ME, I'MWORKING/ALIVE", and it's your problem to miss my order since you DID NOT RESPOND my sound. OK - then another lady probably hissupervisor also joined the talk through the order mic and said it's all our fault, we could drive all the way out (another 10minutes maybe) then park then order again, or just drive in line again. OMG- How stupid they are? I keep telling them the logic,they simply said it's everything my fault...or talk to the next window. So I follow the drive-through line and eventuallyarrived at the point of the window. The man inside the window guessed it was me. He did it on purpose to talk to someone on hisheadphone without my existence (without a gesture or sorry on his lips). After 15 seconds, he came to me and said "You can notorder now here at the window" - OK it's so obvious you refused to talk to me because you want me to drive away myself evenwithout discussing any chances. It's so rude! I can not believe Starbucks - this kind of supposedly customer-centric st Read more

I can?t believe I pay almost 6$ For a Starbucks drink and I was given this amount of coffee because I asked for no ice. I asked... the Starbucks girl if she could put ice and she puts like 2-3 pieces of ice. I was going every morning for about a month now butguess I?m going back to my old Starbucks location. Starbucks on 17 and grand lost a good customer I am shocked that thishappened. Read more

7:32 am on Thursday, i said: I?m going to order ahead to pickup my coffee at counter with baristas. Than i just noticed that... they have my coffee ready for me BUT the store it?s close, ONLY DRIVE THRU. WHY YOU GUYS TAKE ORDERS FOR PICK UP THAN? WHY INEED TO MAKE LANE AT THE DRIVE THRU. WHY THESE LADIES NEED TO WAIT AT FRONT OF THE DOOR AND GOT NO RESPONSE AT FRONT DOOR. ???? Read more

I'd give this place ZERO but I can't. The staffs personality is as stale as the air in this place. Smells damp, staff look... depressed and have lost their customer service skills. The possibly once nice outdoor area is now a homeless camp (see picture)like many places in California. I'm sorry I went inside but I do understand why the drive thru line is so long. This place woulddo well to close the inside and just do drive thru. Will never visit again. Read more

This is your regular Starbucks, but the location can be sketchy. They have a drive-through if you prefer. Inside is nice and... clean, well lit, but the problem is that the music they have is so loud, you can't even hold a conversation with a friend. Isuspect they have that so that people don't camp out in there. I requested that they turn the volume down just a bit and theysaid they would but it never happened. It's a fine location to drop by and get your coffee then go somewhere else. Read more