Reviews for Subway in Santa Ana, CA
Horrible customer service. I ordered a #3. I asked the young lady to exclude onions. Once it was heated, I asked for jalapeños... on top as a side item. She said the sandwich comes the way it says on the menu. I mentioned that I can add all I want as long asI pay, avocado as an example. The manager was sure I couldn't, with an aggressive attitude. I mentioned other subways do it andwas asked if I still wanted the items. I refused. Paid for the sandwich and left. Read more
I don't understand why every single employee/manager have bad customer service. When your ordering at the counter it feels like... your bothering them, doesn't matter wat you say or wat you want. One exception is the male manager at night.(I forget his name,but he's the only guy working there, the rest are females) who is always VERY nice with a good attitude and great customerservice. Read more
Ordered through their online and my sandwich was completely wrong with ingredients. The only things that they had correct were... the bread and dressing, which was completely drenched in. Never had this happen before at this location, so disappointed. Read more
Always good food. Just wish the sides went so stingy was diffrent back in the day but quality is still there so no biggy
This place used to be decent but now it's horrible. All their ingredients are soggy a customer who was in front of me ordered a... coffee and the employee grabbed a cup full of coffee and warmed it up in the microwave ??????? and the customer said no thanks.They haven't had any breakfast items in a while and blame it on the supply chain but I've been to other subway restaurants andthey all have breakfast items. Read more
Next level,,really nice and fast to make your day
Never had issues here at this location until today. I ordered online and my subway wasn't toasted like I had marked on the app.... Funny thing is that the receipt had toasted on it and they didn't do it for all 3 sandwiches. Employees were Armando and Araceliwho clearly didn't pay attention to the order ???? Read more
The restroom was open, but they didn't let us use it even though we were customers. Didn't provide an explanation except saying... that they don't have anyone to clean it Read more