Reviews for Panda Express in Santa Clarita, CA
The "server" (N.H.) needs serious training in customer service. My father's plate was filled by a different employee and was... very well done. My plate was filled by N.H. who displayed such poor behavior that I wanted to walk out. First, selection ofentrees was extremely limited, so I ordered orange chicken and kung pao. - even though this was not what I wanted. When this"server" scooped the kung pao, it basically filled the spoon exclusively with the chili peppers. (There were about 8 - 10 ofthem.) When I asked for it to give me some of the actual chicken and vegetables, it simply scooped out the chili peppers -leaving 3 behind - and absolutely REFUSED to add anything to my plate in place of the peppers. There was a visible void in mykung pao, and I was forced to pay for less than half of an entree. This "server" refused to speak one word to me, and did noteven hand me my drink cups. It just left everything on the counter and walked away. I have been to this location many timeswithout a problem. Maybe this experience was solely due to one very BAD employee. Read more
I never really liked Panda Express because it has a airline food in coach taste when the airlines still served food in coach. I... go here because my son likes it. Make sure to check your order your order before you leave. I mean actually open the box andcheck. I was just here and Alejandro the manager took our order. I ordered half chow main and half fried rice, orange chickenand teriyaki chicken. Alejandro was literally 3 feet from the server that was responsible of taking care of the teriyakichicken. The container had two entrees written on it. We got charged for two entree item. If I were to walk out of Panda Expresswith an chicken egg roll and not pay for it that would be considered stealing and I would be in big trouble. What?s thedifference if Panda Express charged me for food I never received. Is that stealing? With 2200 locations if each one did thatjust once a day that would be $3,300.00 each day. My son got mad at me because I didn?t eat with him because I had to go backand get my teriyaki chicken. I couldn?t eat because I had already taken up my time getting lunch and now no time to eat it. Sosomething that seems like a small mistake to Katrina (another server) instead really messed up my lunch. Katrina was lambastingme but I was so hangry and being so vocal. Instead of trying to calm the situation she was poking the bear. Mistakes happenKatrina it?s how you handle it that makes the difference. Blaming me because I paid for food and didn?t get it, having to wastegas and time to come back and not being able to have lunch with my son is not good customer service. I?m going to a realChinese restaurant the next time I have a craving for Chinese (which I love and eat at least once a week) not a fake one. I wasgoing to have dinner at the original restaurant Panda Express but I think I?ll pass. Read more
Nice and tasty food, affordable, just made recently, so crusty and with helpful and smiling waitresses as Karina. I will come... back, and the parking lot is perfect to watch your motorcycle while eating. Read more
I ordered and after I paid the girl at the register said she can't give me my change because she doesn't have the key and I... would have to wait for her coworker to come in and she had no idea when that would be. If you knew you couldn't give change whywouldn't you tell me that first. Not very smart at the golden valley panda Express. Last time I visit this place. Read more
This is my first time posting a review. I thought I was the only one getting a burned teriyaki chicken. This is unacceptable,... never will buy food from this location. Read more
Did not get the correct items in one of the combo plates, the fried rice was old and clumped, they forgot to include the spring... rolls we ordered. I understand they were busy but that doesn't make it okay to not get the order right. Read more
Went there on black Friday. HORRIBLE EXPERIENCE. Two female workers were serving. My son, daughter, and I were in the mood for... Panda. My son went to get our food while my daughter was comforting me. I had the worst headache ever. While he went to go ordermy daughter forgot to tell him her order so she went inside and was going to tell him. When entering they asking if she had amask. She didn?t because we came from the house and yesterday we went to the car wash. Meaning we threw away everything in thecar. She asked for one and the worker said ? We should have any.? NOT even a sorry. You guys SHOULD have some. Veryunprofessional and unreasonable. It?s also my fault that I should bring one but we were in a rash to get food because of how Ifelt. When she left looking for a mask, my son said they were talking about her the moment she left. In their own words ?Oh MyGod, look at her she?s getting a mask from the car. ? AS SHE SHOULD. They also seemed like if they were in spirit to work. Theywere being so dead to my son, like so quiet and trying to get it over with. They didn?t even serve him enough food. 25 BUCKS FORTHIS. They gave him a lot of chicken but not enough chow-mean. Usually they give us a lot. And if they use ? sorry we wererunning out? as an excuse? Im losing it. That would be a reason to serve us that amount. never eating there ever again. Read more
Even at lunch h time half the bins are empty. This particular location is poorly managed. Gave them a few chances and every time... was the same. Read more