Reviews for Panda Express in Santa Cruz, CA
I am upset with these folks. I have eaten here many times over the years and never had a problem, but I did today. I ordered... iced tea to go with my meal. At the drink stand, the tea was obviously just water. An employee was standing there cleaning up. I told and showed him the problem. He said he would tell "them" and it would soon be fixed. My wife and I ate our meals. Whenwe had finished and there was still no tea, I went to the register and asked for my money back for the tea. That simple requesthad to be kicked up to a supervisor. The supervisor was highly suspicious. I showed her that water was coming from the teaurn. She then checked the paper cup to make sure we had not substituted another beverage. After all that, she still refused togive us a refund. She offered me a bottled orange juice, which was not of much utility after the meal. I took it, beingcertain I would get no other satisfaction. Turned out the oj actually cost less than the tea. I felt both cheated andinsulted. It would have been so easy and so appropriate just to refund the money I had paid for a product I did not receive. The true character of a business only shows up when something unexpected goes wrong. This particular Panda Express and itssupervisor could easily have done the right thing but chose not to. Shame on them. Read more
This location is generally great. They make great food, especially during mid shift hours. They tend to open doors a minute or... two early, which I think is admirable. Always kind. This is a tip top location Read more
The girl at the counter last night copped a major attitude, after I declined donating. This is a major scam! The money goes to... their own charity, Panda Cares. No mention of St. Jude's on Panda Express website. It ruined my dinner with the person I wasspending time with. And has always bothered me since I first went to Panda. It's unacceptable to be treated so rudely! Read more
This Panda Express needs a face lift. Staff was ok but not professional. One side dish of my order was not finished and I had to... wait for 10 mins. That was wouldn?t have bothered me but the rest of the food in the box was just sitting in there for 10 minsgetting cold, I did not feel well for hours after having that meal. Read more
I came thousands of miles away to visit California, and Santa Cruz was a stop along the way. I was quite hungry, so I decided to... stop at the Panda Express on Mission Street in Santa Cruz, California. A worker there decided to be rude (her name I cannotrecall at the moment) and Jacob, another employee was exceptionally dismissive and forgetful with orders. Jacob in specificwould constantly be going back and forth, checking the other customers boxes, and then preceded to check the same boxes of foodagain 3-5 times over... I have seen countless reviews for this specific Panda Express exclaiming the same situations: rudeemployees and terrible service (not to mention the burnt food: the fried rice and cream cheese rangoons I received today). Asthe cherry on top, if you will, the servings they provided are strangely low. How is a grown person supposed to get their fillwhen the employees give so little food? Anyways, TLDR: please consider (and reconsider) your food options for trips andresidents of California when you think of the Mission St., Santa Cruz Panda Express. Edit: Another female employee, as mypartner recalled, was playing with her nose before going back to cooking. She didn't even bother applying Germ X or soap. Cannothave had a better experience ????. Read more
Customer service was great the manager I believe was very helpful and on point with getting there line down. However the chef... that was there cooking in the back Idk if he has been there or just taking over the food sucked. When I go to pandas anywherethere should be a consistent product like in-n-out. Read more
The elder lady that works there in the mid mornings most days was so rude. I don't know what I did to make her treat me in such... a way because she was nice to everyone else. My coworkers got thier food and were already done eating by the time she got myorder. I asked for soy sauce and she tossed two packets at me. Chill lady what did I do to you? Read more
If you?re planning to go to Panda Express at the mission store, DON?T. Go next time when the server actually gives you decent... serving! Read more