Reviews for Wingstop in Santa Maria, CA
Unfortunately this location has gotten a bad reputation in town and for good reason. As someone who was a general manager of a... restaurant, I can say 100% it's a bad store manager. Their job is developing their team in standards, culture, customer service,accuracy, fast service and have accountability for these key points. Without living and breathing these standards the team whilefail and they are big time!! Hopefully they put in a new management team that can carry out the companies vision. Wouldn'trecommend this location. Read more
The order taker didn't understand my order request even though she had the item displayed and advertised in front of her then... proceeded to correct me. I didn't want to argue with her so I went along with what she corrected me on. We waited 40 minutes forthe food she said would only take 25 minutes and when we finally got the food, the fries were warm and soggy. No apology givenfor the wait. Food wasn't that great for the amount of time it took for us to get it. Read more
This place is a hit or miss. By hit or miss I don?t mean it?ll either be good or bad. By hit or miss I mean you?ll either have... powdery undermixed sauce with good wings or fresh sauce with uncooked textured/bone in food wings. Whenever I order I hope toget powdery sauce with good wings which is pretty sad to say. This is a awesome place with tons of potential, but I can?t getmyself to come to this decision anymore after today (I got bad wings with good sauce). I?d rather take my money elsewhere thankeep rolling the dice with this business. Read more
Went in last Friday for the first time. When I submitted the order, the pickup time was 58 minutes. "Cool". I get there at that... time expecting up to 10 minutes tops to wait. 1 hour later, I finally receive my order. Many others ahead of me appeared to havecancelled after waiting for so long. I probably won't be ordering from here again. Read more
"It's already an hour and some change until you get your order is ready".... And 58 to 63 mins is not a real time of waiting. So... if you really like this place you might be lucky if your order is ready in 2 hours. I say they need a bigger kitchen with morestaff.. Sadly had to review them like this. Read more
Update: the food arrived shortly after this review was posted. The wings were overcooked, but tasted OK, however I got... gastroenteritis and have been sick since last Sunday after eating here. Won't be returning to this location. Sitting in here amillion years waiting for the wings, still have not arrived. Not busy at all, not short staffed, just moving like molasses. Noexcuse for how slow they're going. Also the table across from us has been just completely covered in garbage the whole time wehave been here. We ordered a total of 15 wings, and have waited 45 minutes so far. Here I am still typing this review, ready toeat, hungry, expecting at any moment to hear my name called. Whack location with whack employees who are happy to leave theplace looking like filth and shamelessly waste people's time. I'm going to wait a few more minutes only because I've alreadywasted this much time and I'm hungry, if the food isn't ready soon I guess I'll ask for a refund (which I hate doing). Read more
My name is Jose M. I ordered a 30 piece bone in meal. I ordered 8 mild, 7 Parmesan, and 15 lemon pepper. I waited over an hour... and half when the ticket time was an hour. The only seasoned the mild very lightly which was no biggy. The 7 Parmesan and 15lemon pepper were not tossed or seasoned. I literally got 22 plain wings. Wing stop In Santa Maria usually always messessomething up but never in my life have I got wings that were not season or tossed. When I called back I tried speaking to themanager but she was not there. They only refunded me the wings that they messed up on when it should have been the whole order.I posted the pics of the wings that were not seasoned or tossed for reference. CHECK YOUR ORDERS BE FOR YOU LEAVE!!! Read more
All I wanted was 6 wings. All I got was a dirty table, rude staff and an hour wait. Eric is not made to be in a leadership... position. The cooks are trying their best but they are constantly falling behind. The female packing the orders is rude, adistraction to her coworkers and ignores customers. The whole place from staff, to food quality, to the environment is subpar. Iwas told it was a 30 minute wait, an HOUR later I went to ask about my order. Was completely ignored by the female TWICE. Thenthey realized they lost my ticket, refused to admit their mistake, took no responsibility, apology? NONE. And then had theaudacity to roll their eyes when I asked for a refund. Word to the wise: AVOID THIS PLACE word to corporate: CLEAN HOUSE ANDSTART OVER. Read more