Reviews for Subway Restaurants and Catering in Santa Monica, CA

HORRIBLE customer service! RUDE, bad attitude!

Horrible service!!!! I stood there 3 min while the workers were on their phone and when i said hello she answered " you need to... wait".. worst part is they were talking in Spanish saying so many profanities and stating that management wont fire thembecause they need them so matter how many bad reviews they get or complaints they wont get fired.. its ridiculous too haveblunt conversations like that infront of costumers and prioritizing their phones instead of their work. Good to know theowner doesnt care of the reviews ..Wont be coming back ever again!!!! Read more

Terrible experience. Long line, 1 person working, order through the app and they didn?t have what I ordered. The girl at the... front didn?t want to substitute for something else but she didn?t know how to cancel the order bc I order through the app . Sofrustrating bc the app doesn?t let the costumer cancel, it has to be the restaurant and they don?t even show their workers howto do it. Not going there again. Also, Bad attitudes from the employee, I understand she was the only one at the time but shedoesn?t need to act all rude and be mad at costumers bc they decide to do business with a restaurant that doesn?t have enoughstaff members. Read more

This is the second time I come here and it?s closed. It looks like the line is fully set up and ready for customers but the... doors are locked. Waited both times for 15 minutes and no one ever came. Online it says it?s open and it looks open upon arrivalbut doors are locked. Read more

Open late, my girlfriend and I were on the hunt for some scran after a night of wailing in the Gaslight round the block. You?ll... find the eatery in the corner of a typical L shaped shopping corner near the CVS. We enjoyed the sandwich, drunkenly on thebrick wall of the car park before our uber in shining armour, trundled us back too our abode. Read more

I went there at 10:30 and all the food was already gone!! The employees are not friendly at all!! Wanted to eat my food i order... and they did not let me eat what I bought in their restaurant! Not a good place at all!! So upset! Read more

If I could take away a star - I would. Unless you are Mexican or Black, you will not be treated properly here. The staff are... racist (especially towards Asians). One of them covered her nose when serving me and she did not do that with the other guestwho happens to be Black. The other fat Mexican guy talked down to me as if I didn't understand English. Shame on Subway forallowing such staff to even be employed. Such filth should be living on the streets. Read more

They aren't open the times they state. They are advertised as a 24 hr operation. I showed up around 2:15 after a long day and... they said their hours had changed and they closed at 3:00 am. Clearly, it wasn't that late, but all of their food, veggies andbread was gone. They close before their required time and the manager doesn't care. Enjoy their mediocre food and terriblemanagement. Read more