Reviews for Subway in Santa Rosa, CA
Placed online order through the Subway app. Upon arriving was told that no order was placed even though I was charged. Instead... of offering to make a snadwhich, the employee rudely told me to contact customer service. When asked what the number forcustomer service was, I was told to check online. Even though I showed the employee the charge on my account statement they wereunwilling to give me a refund. Read more
I've been here a few times and recently, the service seems to have improved. The staff was very friendly and the food looks... fresh. I always enjoy a good meatball sub or BMT. Read more
Food is good but the poor girl is all by herself making sandwiches and there are a ton of people here in such a small store.... Sending good vibs to her. 3 stars for poor management Read more
The guy seemed extremley intoxicated and when I asked for bbq sauce he grabbed a bright red sauce and poured it all over my... sandwich I said "is that bbq sauce?" He said"ya" and it said ASK US ABOUT THIS FLAVOR on it and I did he said it was bbq sauceit wasnt he didnt even bother to check it it tasted terrible he put hot sayce on my sandwich dont go here! Read more
Much better staff for lunch than before. Occasionally runs out of fountain drinks. Small somewhat unwelcoming dine in area. Best... to grab and go. To eat in use the Calistoga road Subway. Best in the area! Read more
I drove here on June 17, 2017 around 7:45pm and it was locked, with one guy in the store shaking his head "no" at every customer... that would try to come in to order some food. The sign says store hours are until 9pm, and there was no explanation for why noone was allowed to come in. It makes a customer like me think twice about driving over here again. Other than that...I don'thave too much of a problem...the place is short staffed, and it seems current management doesn't know how to efficiently dealwith retention and turn over...or something...and it shows. Read more
By far the worst service I have recieved at a food service establishment. I walk in and there is a woman sitting at one of the... tables telling the boy stocking the cooler what to do (im assuming she is a manager because she mentioned watching the employeeson camara when she is at home). I ordered a sandwich and they didnt have the meat i wanted, instead of saying that they were outshe yells to the lady sitting down that a employee told her he had done it yesterday she then walked away and vame back and said"we dont have any". While i ordered a different sandwich they all talked horribly about the employee that apparently didnt prepwhat he said he prepped. The "manager" said "ugh i dont want to close with angel" i find it rude to talk about fellow employeeslike that in front of a customer. I work near here and will just bot be getting subway for lunch. Read more
Please don't let your kids work here they want ti make them work for 3 months before getting paid and not even the minimum wage