Reviews for Jimmy John's in Savage, MN
This saddens me to write. I am a Jimmy Johns super fan and I used to work at the apple valley store and loved it! I have... lived in Savage now for 9 years and this store was great......until the pandemic happened. At first it was understandable, every business was struggling. Then 2022 arrived and I went in to the store multiple times to order, pick up orders, etc... and they had plenty of employees, but none of them moving faster than a snail and half of them just standing there doingnothing. This is what I see every single time I am there. I have had my sandwiches delivered to my house with wrong and/ormissing ingredients, and showing up an hour after ordering. I went in to just get bread one day (something I have done amillion times) and the manager got huge attitude and said he could sell me one this time! I rarely write reviews, but todaywas my breaking point. I ordered online delivery at 11:30am knowing it would take at least 45 minutes to get my food. At12:40pm I finally called to ask what was going on and was told there was a power outage early in the morning and it set themback (totally understandable and clearly out of their control). The guy said he would be hanging up the phone and bringing myfood immediately. I live only a few blocks from the store. 25 minutes later (1:05pm) I call again to just get my money backsince I am already feeding my son something else. They said the driver is almost here, so I say ok. 10 minutes later (1:15pm) the guy shows up with our super soggy sandwiches. Now, I know the power outage sucks and causes problems, but had I known thatit would take almost 2 hours to get my food, I would have just found something else to make for lunch. No communication aboutit, wrong information given when called and I am done. Had it been only this one time and this one thing, I wouldn't be writingthis. This place needs an overhaul and I am so sad that I won't be eating here anymore. Read more
We showed up to order 2 sandwiches and were told there would be a 45 minute wait (for us just walking in) because of catering... and online orders....we have to wait 45 minutes but the online order can't wait for the 2 it would take for our order?Ridiculous. Read more
Accidentally clicked the wrong address the first time and repaid for the order with the correct address and they sent it to the... neighbors house again. Read more
The food was good and prepared quickly. However, when I later came up to the counter to ask for a water cup, they didn't have... any readily available. One of the workers went to find some and another one told him, after a few minutes of looking, "stop.They don't need water cups." I never was given a cup, not even one they use for pop. Horrible service. Read more
There was some kind of mix up with my online order and the manager and staff were super nice and apologetic (even though they... did nothing wrong). They solved the issue fast (some may even say freaky fast) and the food was delicious. Highly recommend! Read more
My experience this evening ordering from this restaurant was probably the worst experience I have had in recent memory. When... they delivered the food they rang the doorbell and before I even got to the door they were driving off with my bag of food lefton the top of my steps. No big deal, they?re probably busy is what I thought. I then discover that my order was wrong and Icall the restaurant to see what could be done to rectify the situation. I?m immediately told by the individual who answered thephone that they weren?t going to be able to send anyone out to fix the order because they only had one driver. Okay, I get it,they?re busy. I then ask to have the item?s cost reversed, but I am told that they would instead comp the item to the phonenumber the next time I order. This is not something I was interested in because my previous two orders have been wrong and Iwasn?t planning on ordering from them again. I ask to speak to a manager about having the charge reversed and he gets on thephone and yells at me and states that I take the future comp or be done. When I say that I have never been treated so rudely, Iam not exaggerating. I will never order from this restaurant again. Read more
Rude condescending and totally disrespectful! We ended up not ordering. After telling one about a poultry allergy the response... of the guy making the sandwiches was less than pleasant. Which escalated the situation since it didn?t seem like he was takingthe allergy serious and the allergy is deadly and the guy proceeded to tell my dad to chill and that was the last straw with afew choice words we left. Read more
Keep missing items whenever I order delivery online which has happened a few times in a row now.