Reviews for Tim Hortons in Scarborough, ON
Horrible customer service here. Management is cheap. VERY CHEAP. Why charge for extra cup when the client has bought a lot of... items from the store? It is a hit or miss here with cleanliness. Location is in a prime spot so it is very convenient foreveryone visiting. Read more
A new girl who works usually the night shifts on the drive thru came out extremely rude tonight. She keeps messing up orders and... takes the whole eternity to serve two cars. She literally said that, she didn't care if we had to wait for five minutes at drivethru while she serves only one car at the front. She even asked me about my ethnicity which I could never relate with my orders!Girl, if you are not happy at your job, you could always get another one, somewhere else. You don't say, you couldn't care aboutyour job while yelling at your customers. I have been working in the service industry for over two years now and it seemedextremely rude. Even once she served me sesame beagle instead of plain. Although I didn't bother, however, someone with anyallergies could get hospitalized for her lack of care. You should not be putting this woman to take orders on drive thru, notalone at night. She was yelled very harshly by the two cars that were behind me. She seems fairly new, but come on! At leastdon't be rude to the customers! Coffees were great though!! ???? Read more
Do not know what has happened at this place. I go to the drive thru 4x/week. 3 of the 4 items are wrong, they are out of stock.... Window staff are still friendly for the most part. Quality and food prep are awful. One day the egg had black spots. The eggsand biscuits are rubbery and or burnt. Read more
Absolutely zero amount of customer service etticate being taught and implemented here, this location is the closet location to... my home, so when I want something I come here but is a rare opportunity. Today I came here wanting to get breakfast, and I droveinto the drive through to order, the employee that took my order was very hesitant and was not trying to understand my orderwhich was very simple, I had to take a few minutes exactly to decided because the menu board was extremely bright and an eyesore, not trying to be patient she kept trying to rush my order even though no other car was behind me. I understand it can be alittle bit busy because I also work in the culinary and hospitality industry. There was no respect given to me for my time. Andwhen I asked at the window if I can add a donut to my order, I was rudely asked to go back around to the speaker box and orderagain. I was being nothing but patient and compliant. This is not the first time I had an experience with a rude employee fromhere. All there staff need to be properly trained in handling customers and providing service. Read more
There?s always a problem with this location more than 50% of the time! Just because I live right next to it, I go hopefully to... increase the success rate, but no! The rice bowl was an epic fail! Took 35 mins for them to make it. And it?s less than halffull! I had the same bowl at another location and it was 10x better! Not to mention they got the order wrong! I ordered 2xcrispy chicken and 1x slow cooked, they reversed it! They didn?t even apologize! I ended up calling the customer service tocomplain. Read more
If there was a 0 star id be giving the 0 this is the 2nd time in a row that this Tim's has sold us stale day old donuts hard n... dry at 6 am no excuse and when confronted with this they said they are fresh and they did not exchange then so I trashed themwasting my money . The last time we did the survey for this and no one contacted us so no one care this is terrible times dobetter. this time il be calling head office Read more
Today Wednesday at around 11 to 11:30 am, we visit this outlet. We order one jalapeno asiago bagel toasted with cream cheese, 2... plain jalapeno asiago bagel, one small dark roast black with one sweetener and onse small dark roast bouble double. Theirservice is so poor. They give me priviously toasted bagel with cream cheese. It dosent even warm. I asked them about cold,previously toasted bagel why they serce? No body even answar or change it. Like we are bound to it what they serve. We are noteat free food here! We didnt expect poor quality service. Read more
Usually the design of timhorton is almost all the same ..nothing excited .but this one did make a big different by having this... red Christmas table n chairs .. wonderful to see n sit here to enjoy the coffee Read more