Reviews for Taco Bell in Scotts Valley, CA
They always get our orders wrong and this time 3 times in a row. Once it was so bad that it was when we got all the way home (20... mins away) when we realized the WHOLE order was wrong and had to go all the way back. Probably won?t be going back to thislocation anymore. Keeping it a 3 star because when our orders are correct it is decent Taco Bell. Read more
Guy taking our order had serious attitude problems and they just tossed our food in the bag, crushing the tacos and fries. We... asked for some sauces and so he grabs two handfuls and pretty much tossed it all into our hands and about half of it fell on theground outside from how much he grabbed and didn?t care if we had most of it or not, then he slammed the window shut after wethanked him despite his horrible attitude. Worst customer service service ever. Kid ?helping? us was pale with dark curly hairand wore an anime sweatshirt Read more
I placed my order online to avoid wait. I arrive 10-15 mins later, I went inside the restaurant to avoid the long drive thru... line, there were 3 workers making orders, including a young lady who seemed to have been the supervisor, I was not acknowledgedat all, not a hello, not a "I'll be with you shortly". I moved close to the counter to get noticed, nothing worked. Not ONEworker bothered to help. Until the lady asked what I'm there for; SERIOUSLY? To get food, OBVIOUSLY! I told her Im waiting on mymobile order, I gave her my name and THATS when she started working on my order. UNREAL! I really wasted 25+ minutes on gettinga Taco Bell order. Horrible customer service. Please greet the customer! DOOO BEEEETTEEER!!!! Read more
Service is friendly, however drive-thru order fulfillment mistakes are frequent. Items tend to be anemic in contents, or they... are completely missing. Items ordered are often missing from the bag when slightly larger orders (3+ people) are given. Thestars are for friendliness and cleanliness. Read more
Taco bell is designed for the desperate night owl. I always imagine the food so much better than It is and I never learn my... lesson. If you are that person at 11 pm right now thinking about making that taco bell run let me be the steadfast reminder thatthe quality of the food you get is nothing like what you're imagining. That being said I can't blame this location specificallyand of you are steadfast on eating taco bell then this location with serve you just as well as any other Read more
It's FILTHY here... I worked at a Taco Bell a year or so ago and it was NEVER this bad... The parking lot is tiny and barely any... room for anything. There's graffiti markings all over everything. Tables, the seats, the bathrooms, everything. Trash on thefloor. Trash left on the tables. Theres old moldy soda in the bottom of the soda fountain... They're probably short staffed, butthere's no reason for it to look THIS bad... Come on... Food was okay, I guess. Considering I only got a mini quesadilla andpotato soft taco... Not that hard to do. I mean... It's 2pm on a Monday. There's 6-7 employees here. There's like no reason itshould be this gross in here. Also, half the sodas at the fountain were out of syrup. Maybe I caught them at a bad time, but itlooks AWFUL in here... And there's a GM in here that doesn't seem to care. Read more
The food and service was good! The only problem with this visit was one of the employees left some sort of a razor blade on my... tray. Luckily I found it before my daughter did. I returned to an employee and he said "oh sorry about that" in a non caringmanner. Read more
I was twice completely ignored by employees while trying to order and trying to ask where my soda cup was. The food I ordered... was sloppily assembled making it difficult to eat, and my "crunch wrap" lacked crunch. I'm not looking for much from fast food,but this didn't make even that low bar. Read more