Reviews for Domino's Pizza in Shawnee, KS
Phone is never on. Online ordering 50/50 whether it?s available. Last time I ordered here I?m pretty sure the cooks friend ate... one of my kids chocolate lava crunch cakes. He was just hanging out behind the counter with him and he?s the one that handed memy food. Just avoid this joke of a store. Read more
Do not order from here. Pre-ordered pizzas. Paid via Apple Pay. No one at the store when I went to pick them up at 4:30. It was... closed!!! Ended up charging me. Tried to get reimbursed but no one, this location, any location owned by franchisee, Dream TeamPizza LLC or Dominos will respond. Entered a case number 11 days ago and have not heard a thing. ***Update**** Went by thelocation today and Lisa was able to make things right. I was able to get a refund for my order and an explanation for whathappened that Sunday. Good value for the money, I will give them another shot. Hope the new staff they have coming on board isbetter than the last however, I will not be using Apple Pay. Read more
Website says open till midnight. Ordered pizza at 6:30 pm. Walked into store at 7:15 pm. Lady wouldn't give my pizza stating... store is closed. Refunded $ but this is not away to treat customers. Skip this store. Not worth the hassle. Read more
Horrible customer service and Domino's deserves zero stars! I attempted to place an order online but a message indicated that an... error had occurred and to call the store. I called and was placed on hold forever with no message that they were closed. Afterdriving by to pick up food at another restaurant, I noticed they were closed before 7:30 pm on a Thursday night. Upon readingthe reviews, this seems normal now for this location. It?s time to shut it down or find a new owner who can handle the staffingissues. There are more than 30 other food options within a 10 minute drive. Read more
Yeah these folks are regularly bad at their job. Late deliveries, can't call the store because nobody picks up or you get hung... up on, orders through app get canceled without warning. This isn't a one time thing either. They are doing this CONSISTENTLY. Ican't use the domino's App because it won't let me change to a different location. Also if you do manage to get them to dotheir job, they're gonna show up mad late, with cold food, and missing things you paid for. Do yourself a favor, save yourselfa headache and get your food elsewhere. Don't be a chump like me. Read more
Pre-ordered pizza for 5:15. It's 5:25 and nobody is in the store. This place needs new management. Its a joke. Not even sure how... I will get a refund. Worst dominos ever. Stay away. - Update finally someone showed up around 5:35. Apparently the employee thatwas supposed to be there at 5pm was pulled to the college store. The owner/manager cares nothing about this store, only theirother locations. It was almost 6pm before I had my pizzas. Glad I pre-ordered them for 5:15... Read more
Very disappointed in this ordering experience. Email said 57-67 minutes. Tracker showed driver left store at 7:20pm. We live no... more than 10 minutes away from the store. Took 40+ minutes for delivery. Tracker also showed delivered 10+ minutes before itactually was. Driver pulled up smoking cigarette. Pizza was cold, picture doesn?t do it justice. Called store 4 times, only gota busy tone. Reported online and all I got was the option for coupons and then the phone number for the store (that I alreadycalled). Read more
Ordered a pizza and pasta @ around 8:50. Website said it would be ready 15-20 mins. It's now 1:29 AM and the tracker still shows... its being "prepped" I went ahead and ate something and forgot all about it. I know everyone is short staffed and doing what theycan, but to not even get a phone call about it.... I ordered from a different location a couple months ago for delivery. Took 3hours. I never got a phone call till 2.5 hours in. Read more