Reviews for McDonald's in Shawnee, KS
Waited in line for 30 minutes without moving once. Line was so long it creeped out into the road and eventually numerous people... started leaving. Maybe invest in some faster staff. There was no line when I entered and then everything froze up. Again, for 30entire minutes. Corporate needs to reevaluate the management of this location. Read more
I live nearby and come to this restaurant from time to time. I cannot tell you the last time that staff said "thank you" when... taking my money or handing me my order. I have addressed this several times, but I just get that stare, clueless. Why would yourcustomers continue to come back if you guys do not appreciate where your paychecks come from? L Read more
I waited 15 minutes for my food. I asked someone behind the counter if this was normal and immediately sense her contempt for my... question. I asked to speak to a manger (Carmen, in this case). She turned out to be just as rude, interrupting as she went. Itold here my order number had not been shown recently on the Now Serving screen or even on the In Process screen, visible fromthe ordering area. I though maybe my order had been mistakenly taken by another customer. I've experienced rude customer servicehere before so I'm guessing it's how they train people. Read more
This place needs a huge change fast. We come here because it's close and our kids like the food. But I feel this location is... stealing from its customers. It's become way too frequent for us to get home and realize we didn't receive our entire order. Just last week, we bought 3 value meals and were missing 2 of 3 orders of fries. I submitted a comment online and was told thiswas going to be addressed with the store (no reimbursement for the food I paid for and didn't receive, though). Then today, wegot 3 value meals again and were missing the Big Mac. If I walked out without paying, wouldn't that be theft? How is this nottheft!? Read more
The wait in the drive thru was very long. The fries would have been really good if they'd been hot.
Ordered carry-out at the McDonald's inside the Plaza casino. Only had one person taking orders and the same person was filling... the orders. She also wasn't the most cordial person. Had two orders in front of me and it took longer than usual to get my food. Read more
It's McDonald's and the only caveat I have is the lobby is not open so it was drive-thru only. My little girl wanted to add... something to her order at payment and they did it without a sigh or huff (McDonald's HQ should hear about this since it was afirst). Pleasant staff. Good safe location. Read more
My Wife and I stopped in for a McRib before they disappear again. They were very good but one of them was a complete disaster... the way it was assembled. Read more