Reviews for Sunset Beach Hotel in Shelter Island Heights, NY
Lovely location, fantastic atmosphere and possibly the worst service known to man. We waited for 2.5hrs, while asking where our... food was, for the staff to admit they lost our order due to a "computer error". The children were absolutely starving. Afterrush ordering our meal, they still never brought an adult entree. Nor did they comp it. Over the weekend, the food wait was soawful my neighbor had to give her friend her children's left over french fries since the kitchen was so backed up andincompetent. Back to our experience, sadly one family just had to leave and management comped their full meal. They did notcomp either of the other two families at all. We asked for a reduced rate as we were now 3.5hours into a dinner reservation. After some back and forth we realized they did not have our bill at all ... and so were just giving us random tables bills thatwere less in total dollars until we agreed. A for location and ambience. A consistent F for any kind of competentserving. Too bad. Read more
5 ? for Best views, great sunsets, watching sea plane take off is exciting, On the other hand I fine it (1) ?$23 drinks at the... Bar are pricey, the bar maid Sasha's unfriendliness and lack of friendliness puts a damper on the bar experience ... The otherbar tenders are nice Read more
Simply a place to be seen. Overpriced food and drinks. Food is not bad just very overpriced. Aside from the night life and... people scene, there are better options out there. Good first date night if you are young and want to impress your date as theparking lot on weekend is often filled with expensive european sports and luxury cards. Read more
gorgeous views and a fab lido, but the restaurant service is terrible. $600 dinner for four with a condescending server and only... one round of drinks because after food was dropped off we never saw him again until we had to chase down the check ???????????if they’re going to charge that much, they should really take better care of their guests. so much potential though! Read more
We were seated 30 minutes after our reservation time. We were not given menus and had to ask multiple times to get them and... eventually stood up to get them. They were out of numerous options on the menu and when we ordered they came back 10 minuteslater and said they were out of what we ordered. I asked to speak to a manager and he said this just happens and it basically iswhat it is. We got our appetizers but did not get our food and after asking multiple times for over an hour. Do not recommend.Not worth it at all. Read more
Nice wait staff, but extremely slow when bringing drinks and food [even when it's not crowded]. Food and drinks are SMALL... especially for price, but taste is good. Even the entrees are like tapas sized. Check your bill for mistakes! Read more
We come every year on several occasions each year. Every year you have people who show up with no reservations trying to eat at... the restaurants whose cars end up getting towed because they never made a reservation and have no where to park. Those are thepeople too cheap to pay for a reservation online who end up not getting a table and leaving a 1 star review. Sunset beach isgorgeous. There’s no other setting in the Hamptons area like it. That’s it. Grab a reservation and enjoy the scene. Dress itup. Service and vibe is a bit euro, so don’t expect service with Midtown Manhattan rush-hour speed. Read more
Great place, if it wasn't for the fact that my credit card went missing. Also, it is impossible to find someone to speak on the... phone or to get a reply via email. If a green Mastercard ending with 6026 magically reappears feel free to contact me Read more