Reviews for Cold Stone Creamery in Sherman, TX
I just ordered cold stone online and on the website it states due to Covid you could call into the store and have your products... brought out so when I did a smart mouth worker who answered the phone told me that the store doesn?t do curbside if the storedoes not do curbside then the website shouldn?t state that it does when I went into the store to get more ice cream every youngperson at the counter was extremely rude. If this is how cold stone creamery in Sherman Texas operates I?ll be taking mybusiness elsewhere and also inform everyone that I know not to come to this location customer service is key and the servicethat these employees provide is horrible if I could give zero stars I would. Read more
I highly suggest the health department get involved as well as the admin check their workers. Walked in and the lady was rude.... She obviously didn't want to be there, wasn't helpful, and there is no way that tiny cup was $7. The ice cream was visiblymelting (I thought maybe it was something to do with making it easier for them to serve) until my daughter took a bite andalmost threw up. I won't be returning. Read more
Sent my son to Sherman from Denison to cold stone. He got there at 6pm and they told him they were closed so I came there and... the lady said ? we are closed until 7pm? I asked why and she replied ? because we have to thaw out the ice cream. Makes no senseto me. Ruined the evening for everyone Read more
Wednesday, March 9 8:40 PM Manager in charge was very condescending & lacked customer service skills. She (manager) took my... order all the while holding a conversation with the other employees. She also belittled me for not knowing the exact name forthe combination of the ice cream I was ordering. Lastly, when she was done making my order she held it in the air, making mewalk to her like I wasn?t the paying customer. I felt super uncomfortable. Update 03/31/2022 @7:36PM I visited this locationfor the second time hoping the manager wouldn?t be on duty but unfortunately she was. While she took our order she was on herheadset having a full on conversation with someone on the phone. Read more
Dont think I've even been to cold stone before. First time was yesterday with my husband. We picked from their signature... creations. I chose the Oreo overload which is sweet cream ice cream, double the oreo cookie, chocolate chips and fudge in awaffle cone. My husbands choice was cheesecake fantasy which is cheesecake ice cream, gram cracker, pie crust, blue berry andstrawberry in a waffle cone. Both flavors were so good. Definitely didnt disappoint! Read more
Ice Cream is very good! However it is very pricey. But what?s even worse is we when we visited in a slow weekday afternoon,... restrooms were dirty, no paper towels, no napkins were out and the employees were just sitting around. My recommendation is getthe ice cream to go, if you?re pocket book can handle $10 a person for the smallest ice cream cone. Read more
Generally, the product is good. However, it would be nice if insulated containers could be used on delivery order so that the... ice cream does not arrive melted, even on a 5 minute drive time. Read more
Ice cream was runny and soft as it wasn't left on the freezer part where they mix everything. Cone was at least 2 days old.... Employee didn't care when I told her the ice cream was runny. Read more