Reviews for Subway in Sherman Oaks, CA
go to another Subway. spent 25 bucks on 2 sandwiches and the women yelled at me for taking too many napkins. also didn't charge... me for the drink than noticed as I was leaving and made me pay more. Rude, Unprofessional and ridiculous. pass this one by foranother option. Read more
Cluster F#@k. First, neither of the ladies working was very confident of their English so, there was a problem before anything... happened. But one woman would only nod and say "Yes?" pointing quickly towards the start of the ingredients. I ordered a 6 inchtuna but immediately she is making a salami something sub and pointing to the toppings and saying "Yes?" I told her I had acoupon, and she says they don't take the coupons!!!! This is a major, branded company, there's no consistency across the stores?She points at the coupon to do the explaining for her, but I can't read that fine print. The other lady says "we don't takethem, the manager says we don't have to." Nice attitude behind the rule: We don't have to. The radio was playing some hip-hopstation way too loud. The guy in line ahead of us was having difficulties as we came in, and I assumed he was some weirdo. Nope,he was just good and frustrated by the time came to pay. So was I. Why do some stores get to ignore the coupons knowing fullwell that once a person is there in the store they are likely unwilling to go drive elsewhere. So, they get the benefit of thebrand advertising, they know many of those disappointed over the coupons will buy something anyway. I had no choice, subs wererequested but I wound up paying about $27 dollars, the coupon was 3 footlongs for $17.99. And, they were just hosed with oiland vinegar which was not appreciated 15 minutes later when unwrapped. I used to work there years ago. The place is like avending machine now. Read more
Such a bad service at this location, server had a bad attitude and was so rude. When I paid the order and wanted to redeem a... coupon she said that it wasn't valid. She ended up charging me full price. Never again I'm a going to this location. Read more
Poor customer service from both staff members. Genuinely felt like they did not want to be there and hated working there. Food... was subpar compared to other subway locations. Definitely will not be coming back to this location. Read more
This location is, without a doubt in my mind, one of the worst places I have gone to eat. Though I?m unaware of what happened... specifically, the lady in front of us got a salad and they messed it up enough to get her quite upset. Meanwhile another workerstarted to put mustard on my girlfriend?s sandwich when she asked for basil pesto. We were informed they?re out of Basil Pestosauce which is perfectly understandable, but when we asked her to wipe off the mustard she had put on the sandwich she proceededto look for the mustard once again with the intent to add more even though we had asked her to stop prior. Meanwhile I waspushed to the back of the line even though we were paying together. My sandwich bread tasted stale after being out for so long.I enjoy subway quite a bit, but this experience was absolutely awful and I?m extremely disappointed in the service this locationoffered Read more
Subway, a national chain, provides quick service and a selection of sandwiches and salads. This chain can be an island in a sea... of conventional (meat) proteins. I've been to many Subway Restaurants. Most of them have been very good. This location isnot. Service is poor and surly. The sandwich roll was far from fresh. The vegetables were soft and limp. One bite wasenough. I did not see a restroom. Street parking is available. The entrance is wheelchair accessible. Read more
Never been to a Subway where they are so unpleasant impolite and so careless , and it?s usually a fast process to even notice... except this time. I?m in shock that a subway can have this careless,rude service. The lady tried to close up my child?s sandwichwithout any veggies , didn?t even bother to ask me, I had to tell her I want lettuce on that, like really lady!I ordered a kidsmeal which includes a toy I wasn?t given one , so when I asked she said the bag was the toy, I pointed to the menu which clearlysays comes with toy, I mean it is a ?kids? meal....so another worker stepped in and said we had to choose the bag or toy ....Ireplied well I was never asked which we?d prefer....it?s not so much the toy here it?s the careless service form these Employees. It?s not that hard of a job to make a kids meal a happy one or to make eye contact with the customers or to ask whatwe would like in our sandwich. Never going back to this Subway especially if I see the same employees from today (Sunday9/30/18) around 2pm. Two thumbs down! Read more
Hello, I feel that I have experienced discrimination. A clerk named Isabel at 107 Van Nuys Blvd. did not speak to me when she... came out the back of the store. She just took my order. Some Hispanic customers walked in and she got all perked up and gavethem a warm welcome. I made a comment that I didn?t get greeted that way and she started getting loud with me. We went back andforth after that. I come to this subway (store 1257-0) every two weeks right before I get my nails done next door and the samewoman is rude. She said that I?m rude to her and complain. I have never complained. She gets upset when I ask for additionalitems?not sure why that makes her mad. Also, she kept picking food from another container out out the spinach that she wasadding to mr sandwich. Isabel should be fired, she has zero customer service skills for all customers apparently except for theHispanic customers. I like subway and would like to continue visiting the store. At the very least Isabel needs additionaltraining. I will keep complaining until something is done about this woman. Every time I walk in this location I get anxietywhen I realize she has to help me. Please please please do something about this lady? The condiments also look very oldespecially the lettuce. I would hate to get sick and have to send a complaint about cross contamination of food. Subway pleasedo better with the staff that is hired?customers come first and if Isabel is working there only the Hispanic customers comefirst. I will be adding this complaint and store to Yelp and Google Review. Thank you! I have complained via the Subway siteper the instructions of the automated phone message. I have filed 2 complaints and I have not heard back from one customerservice representative. It is too bad that Subway has no respect for a customer that has had a horrible customer serviceexperience. The food was old and shriveled up as well and you?re serving that to humans. People work hard everyday and wh Read more