Reviews for Pizza Hut in Shreveport, LA
Poor, poor customer service!! Was not greeted, stood at the counter for at least 15 minutes before someone took out order. The... Food tasted good, but had no condiments and all the drinks in the fountain pored out either water or didnt work at all. Althoughthere were several workers at the counter, no one spoke when we left. We will not be back! Read more
This is by far the worst Pizza Hut I have ordered from, and I travel allot.. I waited over an hour, and never got my order.. I... was staying about 2 miles from this pizza hut, yet they couldn't deliver my pizza in a timely manner?.. I called the restaurant,and they told me "your pizza is still here, we don't have any drivers, do you want to come pick it up?".. like really?..corporate needs to come down and clean house.. Pizza Hut's reputation is at stake here. Read more
I had a bad feeling about THIS particular location. We always order from King's Hwy, but for some reason, it wasn't reachable.... So, we settled for this location on Bert Kouns. We've always had problems. Either the service was poor or the product wasn'tas good as other locations. I did an errand for my mother who ordered two pizzas and a Pepsi. By the time I got there, the ladyat the window said they were out of Pepsi and tried to offer me other options. Another lady came to the window to repeat whatthe other lady had said, claiming they had ran out since the previous night. If that's the case, why wasn't the orderdouble-checked before telling me this at the very last minute? I knew there weren't any other options to choose from becuase forone, my mother is very particular with what she likes, and two, that was what she originally ordered, not the other options. Iasked for a refund. This became a whole ordeal for like almost 10 minutes. A very dry young man with dreadlocks came to thewindow with no professional or greeting manner. He looked very irritated or as if he just woke up from a hangover. He asked whatthe problem was and assisted. He handed me a slip to fill out my information and then handed me 2 $1 bills. The refund read$2.17, so where was the rest of the refund? The guy didn't say anything else. I had to ask if that was it. He shook his head.It's only $2, yes, but the point was there was no apology, no type of motivation to make the order right. I tried to do aTellpizzahut survey butt here was no code at the bottom in order for me to initiate that. That guy was so pitiful... Thislocation really sucks and it sounds like they need a whole need crew or some kind of change of culture becuase we've shunnedfrom this location for a couple of years now, and it's STILL a problem. Read more
Went inside to oder dine in. Employees were very noisy and a little rude. Fountain drink was out and they would not fill one at... the drive threw for you. ,so I had to buy a over priced bottle drink. When pizza was ready they ,it came in a box. They neverput my oder in as dine in.i asked for crush peppers, was told I had to buy them mow. Any other fast food in the world give youyour condiments. I ate my pizza and the more I ate the worst I felt. Stomach was cramping bad. Went to Dr. And was told I hadfood poisoning. Only place I ate that day was pizza hut. I will never return to any pizza hut again after eating at this one. Read more
I gave 1 star only because I could not give zero. Always something with this location. I have ordered from it for 12 years, and... barely order from because there is always something. This time my pizza took an hour to be delivered, which the pizza was aboutan hour old, only warm, not hot, box soggy from the steam, I asked for contactless delivery, but had to meet the driver outsideas he said he could not find my condo, even though he was parked right outside my condo. Last time I ordered from them (4 yearsago) I pre-ordered at noon for a 5:30 pickup, still had to wait over 45 minutes, and my pizza was in pieces like a jigsawpuzzle, (I still have pictures). Tried finding a District Manager to contact, and can't find on the site, Google or anything, sothey must not want to be contacted and told about the problems they have. Read more
Would give it a zero if possible. Ordered a pizza and never got it, despite getting a text that it?s out for delivery. I stay... about 2 minutes from Pizza Hut but didn?t want to get out with my young kids. We now have no dinner and the place is now closed.Best believe they will be giving me my money and tip back tomorrow and if I ever in my life order from here again, they get notip. Sorry to the decent workers because the bad ones ruin it for them. Also, seeing all the ?one stars? and similar storiesfrom this specific location, I?m disappointed but not surprised. Read more
I placed an online carry-out order, paid, and received confirmation that it would be ready in 15 minutes. 20 minutes later, I... drove up to the window and I was told that my order wasn?t made, but it would be ready in 15 minutes. I waited for 20 minutes,and drove up to the window again. This time, I was told AGAIN, that my order didn?t get made, and would be ready in 15 minutes.If I hadn?t already paid for the order, I would have left instead of wasting an entire hour. Read more
The worst location to go to. Ordered pizza at 5:30 they said it would be ready in 20 mins. Went to pic it up it wasn?t ready.... The girl at the window told me to pull up. I waited there 20 mins and they never came out. I called them and told the lady whatwas going on she just sat the phone down and never came back. I called back and they hung up on me. I had several small kidswith me so I didn?t want to go inside with all them. I called my husband and told him to try calling them and they hung up onhim several times. My pizzas had already been paid for and they were not going to give me my order. My husband had to leave workand go up there. The pizzas were never made. They made the pizzas when he complained to the manager after about 2 hours ofwaiting. The employees are rude and do not care. We are done with this location. Read more