Reviews for Chili's Grill & Bar in Sierra Vista, AZ
This Chilis location was a favorite of Moms. We met here tonite in honor of Lu Kaegi. Cheers Mom to your last best place on... earth. May you finally R.I.P. Read more
Service is always slow. Took the first half of a football game to get our chips and dip. They tapped my card two times and then... said their systems don't like wireless Amex payments and will automatically charge with 18% tip. Quickly followed up with "don'tworry the charges won't go through (they did)." Bartender did the survey after she ran my two friends payment, because "it'llhelp her get extra shifts." They didn't concur with the ratings she left or have the chance to do it themselves. Veryinattentive and slow getting us our food and drinks. Read more
We had 8 people, made a reservation for 1:30 Arrived and no reservation. They did have plenty of tables, so they accommodated... us. It was over an hour before we got our meals. Food was good and hot. We had a birthday, but gave up waiting for the desertand got it to go. We waited over 30 min for our tickets, we could have shared the desert while the ice cream melted this was3:10 the restaurant was empty. Waitress was warm and friendly but took way too long for food for numbers in the restaurant andway way too long for our tickets, another 20 min. Tickets were wrong waited yet again for the corrected ones. Plus several forchange Tickets arrived but we're wrong. I frequently come and sit at the bar, this was my recommendation for this birthdaylunch. I will NEVER come here with a group again. Read more
Terrible free wifi policy, so bad I would not recommend eating at any Chilis due to the over complicated sign up process and... invasion of privacy, hello at mobile number AND email? Plus it still was never clear if you were connected to the network. Justan over complicated, poorly implemented and none intuitive system Read more
On December 4th my husband and I went to Sierra Vista's Chili's restaurant to dine in. The greeter was fairly unfriendly but... seated us quickly. We waited considerably long between the time that we were seated and the time that somebody came to take ourdrink order and the couple that walked in a good 15 minutes after we did was actually served both drinks and food quicker thanwe were. Once we had waited for a while to have our food order taken, the shift leader came to the table and a few minutes laterour server came back to take our order which had already been taken care of at this point. There was poor and untimelycommunication between the staff for sure. Our food arrived late and partially cold. I ordered the Triple Dipper and my husbandhad the Smokehouse Combo. The only thing that was remotely hot on my husband's plate were the fries, everything else ranged fromlukewarm to cool. My Triple Dipper was hot, but unfortunately lacked as well; the amounts seemed quite a bit smaller thanpreviously, I was initially given only one of the three dipping sauces it comes with and the celery was completelyomitted. After alerting our waiter that my husband's food was mostly cold and that I'd like to get the remaining sauces, heasked for a moment to speak to his shift leader but told us that he'd get new food out to us as soon as he could. Anotherdisappointing 10 to 15 or so minutes passed and we did, in fact, not receive new food. The shift leader came to our table, saidthat it seems we were "let down in both the time and quality aspects of our visit", he proceeded to apologize and handed myhusband his card and a $5 off coupon for our next visit. I believe that any eatery worth anything should've offered to a) bringnew and *hot* food at this time and b) should've covered the check, not just a measly 5 bucks off for the *next visit*, whichalso implies there will be a next time and that has yet to be decided after repeatedly being disappointed in this Chili's loc Read more
The only good thing about my visit was the coke. They could?ve spared this cow?s life. Burger was beyond dry, over cooked and... completely inedible. Lettuce and tomato were warm, dried out and disgusting. Buns were cold and dry, despite having butter onthem. Fries arrived almost as cold as the ranch. The skillet chocolate chip cookie was burned thoroughly, including thechocolate chips at the top and chocolate syrup they threw over the melted vanilla ice cream. Save yourself the time, energy andhorrific experience of having someone else?s near empty drink sit in front of you as the waiter waves your credit card aroundthe whole restaurant. Also, as a new mother you?d think their changing table in the Women?s restroom wouldn?t be broken. If itwasn?t for me grabbing my daughter when I did she would?ve fallen and died. Thank you for my final visit and ?wonderful?service! Read more
The service was incredible as we walked in and got seated to our table. The food was amazing as our group got the same items and... we all had the same reactions. The food was freshly made and very hot as it got to our table, and the drinks were awesome aswell. The waitress was super friendly and helpful. This grill and bar establishment gets a 5 star rating from me. Read more
When my friend and I go shopping we usually stop at Chili's in Sierra Vista for lunch we always have good service and good... food.. yesterday we stopped for lunch and they had changed the lunch menu so we decided to try something different , I can'tremember the name of the item maybe Tex something but it was so spicy the server Michelle offered to change it out for us butwe said no we would try to eat it... To make a long story short she explained the situation to the Manager and he told her toremove it from our bill Thank you Michelle and your Manager for Great Customer Service. Read more