Reviews for Dunkin' in Silver Spring, MD
Great Dunkin Dounuts location. Orders are generally made right but if they happen to be wrong, they will easily correct them. I... have no issues with this place. Staff is very polite. Only negative thing I can remember is that they sell out of chocolatedounuts fairly quickly and once I watch a old Asian man order a bacon egg and cheese begal but get flipping angry over the factthere was bacon on the sandwich. I can still hear his sweet angry voice as he shouted... "????BACON? YOU...NOOOOOO BACON!" Read more
I go to Dunkin' Donuts everyday during my work shift for the Metro. I always get a large unsweetened green tea. The name on my... receipt is Carlos, but the short Hispanic man and the slightly taller, chunkier man at this location have outstanding customerservice! Not only were they very fast, friendly and helpful but they also are model employees for customer service. I am trulyimpressed with this location's service and drinks. Great job guys, keep it up! Can't wait to come back! Read more
This morning I ordered unsweetened hazelnut coffee with cream and no sugar. What I got was sweetened hazelnut. So sweet that I... could not drink at all. I stop by this place every morning to get my coffee and am so disappointed with the service I receive.Every time I order, I have to check whether it is unsweetened or not because on numerous occasions they would sweeten it up.Every time my order went wrong. I am not to going to get my coffee from this location anymore. Please employ employees who arefocused and provide good customer service or you will lose your business. Read more
This is the only location that tries to charge you $1.06 for a cup of ice. I came in yesterday and was told that they no longer... give out free ice as of two weeks ago but if you purchase something you can get a cup of ice. Today I went again and purchasedsomething and asked for a cup of ice on the side to which I was told it would be $1.06. I informed them that that?s not what wassaid the day prior but they still want to try to charge people a dollar for some ice. None of the other Dunkin? Donuts in thearea do this but this location. They are making up their own prices on items and making up their own rules. You can?t evenpurchase any donuts or food items after 8 PM, another made up rule. People need to stop going to this location so it can beclosed down. Burtonsville is 4 minutes away and worth going to. Corporate will be called as well. Read more
Of all the local Dunkin Donuts, I like this one the best. Toasted Coconut donuts! The folks are friendly and fast & my order... is usually correct. Read more
My family and I went through the drive through to get our breakfast. When we came home and ate the food we were absolutely... disgusted. My daughters avocado toast tasted like cardboard and was completely black and burnt. My sons bread on his sandwichwas completely burnt as well. Read more
I observed the manager making food with his mask down, when I said something about it he switched to cashiering, then went back... to making food with THE SAME GLOVES HE JUST TOUCHED MONEY WITH. I honestly feel that if working in food service, you reallyshould follow the safeserv and cdc guidelines Read more
This location has the worse service. I have given this particular location sooo many chances, but today was the last straw. 20... minutes for 1 drink, and the manager is standing at the window not helping out his staff at all. I asked the cashier twice wouldmy drink be coming soon. She repeatedly said yes. I watched the young lady make every other drink. Save yourself the wait andfrustration, go to the Burtonville location . Read more