Reviews for Dunkin' in Silver Spring, MD
Stay away from this Dunkin Donut! Horrible customer service, take long time at drive thru and uncentralized operations and poor... management. The quality of the food is horrible especially donuts. Read more
I frequent this Dunkin' Donuts as it's convenient to my job. Marco did a great job today taking my order, processing my... transaction and with great customer service. I appreciate good customer service, which can be hard to find in Montgomerycounty. The coffee and green tea is always fresh here! Great job guys, keep up the good work! Update: as of early November2022, this Dunkin' is still one of the best in the DMV. Their drive thru/ service is top notch, their products are always fresh,/tasty and the bathrooms are always clean and available. They set the bar very high. This is coming from someone who goes toDunkin almost every day. Great job guys, keep up the great work! Read more
Service is pretty slow inside and in the drive through, rude workers who run the drive through and when I order a small drink... they said the small cups are out of stock so I said ok medium then and they still charged me for a medium size and not small??Like is it my fault your cups are out of stock, why would you charge me extra then? Read more
Worse service ever!!! Went to buy a cake which I paid immediately and agreed to come back next day to pick up with a birthday... message written on it to honor a coworker. The cake was not ready and the clerk went inside and came back 15 minutes later withthe cake without the BD message, saying that the person in charge was not there and they would not do anything about it. I thinkthere is not seriousness in their business. They do not care about the satisfaction of the customer. Read more
Horrible customer service skills presented by Dianne in particular. She charged me for multiple items that I did not purchase... when she was suppose to refund me for the terrible tasting lemonade. No manager was on duty and two other rude employees (unidentified male and female) ganged up on me instead apologizing and correcting Dianne?s mistake. After 10 mins of insults fromthe 3 employees another employee Jonanna was able to assist and displayed good customer service skills with her manager on thephone line. Overall the experience really upset me and the drinks were terrible. I will never visit this location again. Read more
(June 26, 2021) The drinks were great. The place is beautiful and the staff were nice and welcoming. The Baskin Robins was also... nice and super clean. It was done really nice. (Grand Opening Was Friday ~ June 5, 2021) Read more
Just opened, going thru some initial opening issues. Will need to address the drive-thru line. Currently studios parking lot for... and hard to follow. Overall service was good. Read more
Like to give it a no star but can't. Cashier cannot about to help the customer to redeem a coupon from the app. Cashier never... call for help and did not have good customer service Read more