Reviews for Chipotle Mexican Grill in Silverdale, WA

Leaving this bad review hoping that something will be done. The good: most of the employees are friendly and my orders are... always accurate. They employ a man with a disability which is great! The bad: the place is always a mess (I get it, they areprobably short staffed and making food is more important than wiping tables), the hours are incredibly inconsistent. I'll tryand place an online order and it won't go through, im assuming because they closed several hours early (like tonight). This is apretty normal occurrence here, so a few times ago I decided to call and see if they were open before making the drive...but youdon't get to speak to anyone, just listen to a recording. One time I went in and ate on location, and wanted chips with myorder. The lady looked me dead in the eye and said they didn't have chips....as I'm looking at the literal rows of chips behindher. She said they were for online orders only (what??) So, I placed an online order for just chips and got them. I wish theywould figure it out, that area gets so much business, you'd think they would want some. Read more

Every time we've come, this Chipotle is in disarray. They've always been out of something (veggies, lettuce, chips, napkins). ... The self-serve drink/utensil area is dirty and in need of attention. Their trash outside is regularly overflowing. If theyweren't the only Chipotle in our area, we'd definitely never go. Oh, also, they consistently close early. Read more

They were out of numerous things including guacamole so opted for a burrito instead of salad bowl. It was so runny that my... tortilla disintegrated. About 1/2 a cup of liquid in my foil. Took a half and hour to get to the front of the line for a verydisappointing meal. Staff was nice so I gave it 1 star. In their defense and to be fair they said they were short staffed. Ithink I prefer Taco Time! Read more

My first time at a Chipotle restaurant. I wasn't sure what to expect. After eating there, I must say I'm less than impressed. ... The food was ok, tasted fine, but not anything special. I did appreciate the clearly posted calorie information. The chipswere the best thing I had. I got them with a "salad," if salads include rice as an ingredient. If so, that's news to me. Read more

I'm floored at the incompetence of the Silverdale, WA location! The service has been getting worse and worse. I was in line... the other day and the cashier could not accept cash as payment, not because of a new policy, but because he was not willing toperform simple math! The food is dismal at best and is not on par with other Chipotle locations. Half the time orders can't bemade online, and when they can, the order is incomplete. For example, I ordered a chicken burrito online and found it to bemostly rice and cheese with a few bits of chicken. I'll not be ordering from this location again. Read more

Some dislike the factory-assembly-line-like preparation, but that is an ignorant perspective. Their real prep happens way before... they open, and all day. Chipotle has created a highly refined process with great recipes and top ingredients for their speed andprice. This specific store is consistently excellent. Read more

Fresh ingredients and great taste. Conveniently located right off Highway 3 at The Trails in Silverdale. Lots of other food... choices at The Trails, but this is an excellent place to grab a meal that is both fresh and fast if your on the go, or you sitin the dining area and leisurely enjoy your meal. Read more

This is the worst Chipotle I?ve ever been too. Mobile orders are wrong literally every time you order. When you email them all... they say is ?We love the feedback and will pass it on to the location, but here?s a free bowl?? just for them to get the freebowl wrong too. Nothing changes. Time after time it?s wrong. Last night we ordered kid meals. The lid came covered in beans asif someone spilt beans all over. The 1st bowl was with carnitas, but I don?t know what meat I received. Also ordered light sourcream, but it was smothered in it. I also ordered no beans and of course I got beans. The second one was supposed to have queso,and I guess we forgot to add that. I know places are short staffed but this has happened at this location since before COVID.This is the worst Chipotle I?ve ever been too. Read more