Reviews for Domino's Pizza in Smithfield, VA
Great job getting my order ready on time, thank you. Also, it was nice to see the store staffed this evening. During the past... few years, I experienced times that we ordered & there was only 1 person working. Read more
I have lived here for 1 1/2 years and they can't get my physical address in their system but my daughter lives 1 street over and... just moved in and they have hers...I've been trying this long so just don't get why you can't update your system!!! Read more
Placed an order an hour before they closed. After waiting 45 minutes and calling several times and waiting on hold, we went to... the location. On the way there, we got a notification that our order was canceled. When speaking with employees, we were toldthey stop making orders and start cleaning an hour before they close. Employees were very dismissive and unapologetic. Read more
We are always taken care of. The amazing management and pleasant staff have represented the Domino?s brand well. Appreciative.
Do not order delivery from this place! They only have 1 driver! Your pizza will sit for 30 minutes to an hour after being cooked... waiting on that "1" driver. By the time you get your pizza, it will be a soggy gross mess. Second time this happened, I calledand cancelled! I understand there are job shortages, but you shouldn't allow this to happen. In fact you shouldn't be cookinganyone's pizza order until you know the driver is close to being ready to pick up that said order! Use coming sence! Read more
I had no issue with this location until a month ago. I order a pizza and they waited for hour to call and tell them there was no... delivery driver. So my pizza sat at the store for an hour before I got a call. My last experience they never gave me my drinks Iordered and when I called the store they hung up on me and then put me on hold for over 5 minutes l. Needless to say I will notbe a returning customer. Read more
Online ordering was misleading on coupons. Staff I spoke with at the store was very polite, and explained the situation of the... extended wait time. Online ordering said 22 minutes for delivery. Was told they only had 1 driver and the Online time frame didnot reflect their shortage of drivers or order load. Dominos corporate must do better to update their ordering site to reflecttrue times for delivery. I gave 3 stats due to the friendly staff and their professionalism. Read more
So freaking SLOW!!! App will tell you 35 minutes for delivery, but will take 90 minutes. When you call and talk to the store... manager, he'll confirm that your food has been sitting on the shelf for 45 minutes and let you know it'll be another 20 minutesat least. AND, if the food quality isn't up to standards whenever it actually gets there, just give him a call and he'll addressit then. "Sorry for the inconvenience." Not the first time. With a $6 delivery fee plus tip they should be able to hiredrivers. And if they can't, update the app!!!!! Papa John's is less than a block away and I have never had a problem withthem. Read more