Reviews for Dunkin' in Somerville, NJ
I ask for hot coffee and hot chocolate and I got cold ???? drinks .
Sad excuse for a Dunkin. Messed up my entire order. Do yourself a favor and keep driving to the Dunkin in Bridgewater.
Had no issues with my drink, but rather the staff. Two employees were present, the one asked what I wanted (a matcha iced latte... with light ice) and started making it while the second employee, an older woman with brown/dark hair and glasses, came to theregister to check me out. While telling me my total I noticed the first employee had filled my cup all the way up with ice, so Irepeated what I said just a few minutes prior and requested light ice. The two looked at each other, then back to me. The woman**very** rudely replies with ?well next time make sure you let us know b e f o r e we start making it, okay?? when, in fact, Ihad! I told her that I did say light ice, she goes (again with an attitude) ?yeah I didn?t hear you say that so..? At this pointI felt very disrespected and bothered as a customer, I apologized to her for not hearing my initial request. Then she startsgoing on about how she?s not the one making the drink anyways so it was basically unimportant to her, something along thoselines (I wasn?t listening at this point as I just wanted to be done with the whole thing). Terrible experience, only my secondtime coming to this location and will probably be my last. Read more
The teenage girls working were more concerned with talking with their friends who were visiting than focusing on my order.... When I got home to eat my egg sandwich it was cold. Plus none of the staff were wearing face masks during pandemic. Read more
This place has gotten worse and worse over the past 10 years. I've let it go but today aggravated me enough that it's finally... time to let people know to avoid this location. The reason I patronize this location is because of proximity and necessity, Ican literally walk here from work if I've forgotten to bring something from home. If there was another option, I would go thereinstead. The only item I get anymore is the cheddar bagel twist. The customer service is to the point that I only ever order onthe app so I don't need to interact with anyone behind the counter. Employee turnover is massive here and I have a feeling it'sdue to the management. My first interaction with the owner was having her shove a receipt at me to go online to take a survey togive them a good review. 1. I don't need a receipt for a cup of coffee 2. you're rude and 3. now I'm going to leave you aterrible review. If there is another Dunkin on your route, I'd probably go there instead. Unless of course ALL Dunkin coffeetastes stale and burnt. Read more
They spent so much money remodeling this Dunkin, and still cannot make a decent cup of coffee. It always taste weak or watered... down. I?ve also been given old, burnt and stale coffee. The manger, an older woman with brown hair and glasses is extremelyrude. The younger staff are friendly, but never stay, turn around in staff is really high. I?m guessing that?s why they are soinconsistent. It?s a shame because I have to travel farther to go to another location. Tried talking to the owner, but shedoesn?t fix anything. Read more
I stopped in this week, this place needs new management! This is what my frozen coffee looked like, when I got back to work 5... minutes up the road!! I normally go to the Exxon DD, thought I'd try this one, first time there, WOW!! The two young boysworking there made the worst frozen coffees ever!! My frozen coffee was so bad I couldn't even take another sip!! Some trainingis needed at this place. Never so disappointed!!???? Read more
First when run by the ?owners? it is not uncommon to get subpar results. Coffee at 7:06 am was old and watery. Egg not warm on... crossiant and ice tea taste like it was from the day before. Had not tasted any items until I got where I was going and it wasa mobile order. Also they have where unavailable at their location reward offers turned off. If come front them they willacknowledge and give free offer. Read more