Reviews for Domino's Pizza in South Bend, IN
If my delivery guy wouldn't have smashed my pizza box, then try to cover it up with my sandwich box before he handed my pizza to... me, I wouldn't would have given 5 stars. The better part of my toppings were on the box top. But since he wants to be a lazyslickster, he gets to explain this review to his manager. Read more
Carryout, no problem.. delivery, however, has been a problem lately. Two times I order delivery, both times it took an hour and... a half plus. Not saying it's necessarily their fault, considering the times, however with that said, I should have been madeaware of the time frame. That's why I gave them four stars.. Read more
Made an order at 8:40 pm. called an hour later since the tracker told me that it was still in the prep stage. told that my order... was going to be one of the next set of orders that they were going to deliver. hour and a half later, called again. stayed onthe phone for around 10 minutes and the call was never answered. when i called yet another time they said that they wouldn't beable to make the delivery until 1 am. at least give the call earlier so that your customers aren't left hanging. absolutelyridiculous. Read more
Ordered 2 large pizzas at 11:00 pm. Paid a good $40 for them. I assumed if they would not have enough time to deliver they would... call, but I did not get a call. Call the store at 12:03, 3 minutes after close wondering how my pizza is coming, on hold for 15minutes, hang up, call back, answering machine denies calls after close. No pizza, no refund, no communication. Abysmalservice. Edit: Pizza was delivered the next morning, delicious as usual if fairly late. I got a call from the managerexplaining that the website allows you to order pizza after the store is closed because they are currently on shortened hoursand the site hasn't been updated yet. Read more
I used to order here, and I had no problems. However, yesterday was different. I ordered around 6:30 pm, and waited to midnight,... but no pizza came. I tried to call but no body answered. It really disappointing, because I really like their food alot.Gladly,I didn't choose my card to pay, because if I did, might have been scammed. Read more
We ordered pizza from this location on a Tuesday. It took over an hour to receive, which we were understanding about, because... of ongoing staff shortages. But when we received our pizza it was stone cold and one pizza box had been mashed into the pizzaand then had cooled so that there was no scraping them off to try and piece the pizza back together. So we contacted thedominos pizza guarantee steps, what a joke. They will give you points or a discount on a future order. Because yeah, I want tospend more money for this kind of service. I sent an email to Domino?s corporate about this experience and they responded with?this location is locally owned so there?s nothing we can do.? Read more
Yes I am very disappointed in this location. At 8 o?clock in the morning on Saturday, 12/4/21, I placed an order for pick up at... 1:45 PM, same day, for 12 pizzas. Four cheese, four pepperoni, and four sausage. The manager immediately called back to cancelthe order as there was supposedly no one working between 12 and 2 PM that day. So I called at 10:30 AM when they opened to placea fake order because I felt like the manager was lying. Sure enough they were going to take my order for my fake eight pizzas.So I explain to the manager I was talking to that I was highly upset with the customer service, the lies, and not only that butmy pizzas were burnt when I picked them up. I picked up my pizzas at 2 PM. 15 minutes after I was supposed to get them because Iwas already running late for my son?s birthday. When I got to the hotel where my son was having his fourth birthday party,people were already to eat. They picked through the pizza that was not burnt. When I called back as soon as I could at 5 PM,after his party, they told me they could not refund me or help me out. That I should?ve brought the pizzas back right away. Iexplained I?ve been in customer service for a long time and the way they were treating me was not right. This issue was notresolved at all. I will not be going back to this location. And I expect someone to fire this manager. This is absurd. I havebeen in food and retail customer service for over 15 years and I have never been lied to or had such bad customer service. Ihave attached some pictures of how bad the pizza was. No one go here!!! Read more
Wrong order delivered. Delivery person said he would return the wrong order and bring back the right pizza. Never did deliver... it. No proof he took the other order back. So out of a paid meal and tip. Will never order again from here. Either dishonestdelivery person, or dishonest staff. So disappointing and hungry tonight. Read more