Reviews for Pizza Hut in South Bend, IN
I'm only doing a 1-star because I can't do a zero. Yesterday, 11.17.22 at 12 PM I placed a large order for my staff. (It stated... a 25-35 min wait) After an hour and a half, I called to check the status. VERY RUDELY was told the order was canceled because Iwas a new customer. (This is the only location I ever order from for work so that was bizarre but whatever.) I asked him toplease, re-submit the order, to which he stated, " yeah, you don't need to place an order, THANK YOU!!" and he freaking HUNG upon me!!!! I'm still shocked! LOL What in the hell.... I guess at work, we'll be ordering Papa Johns's moving forward. Read more
Very poor customer service. Non stop messes up orders cancels order before close and they REFUSE to answer. Order pizza anywhere... else Read more
Order was made online and ready as promised. Both types of pizza crust were cooked perfectly, e.g. stuffed crust and hand... tossed. All pizza toppings were correct and overall tasted great. Read more
The young man that rang up my giftcard purchase today needs to learn customer service; tone, demeanor?. Pizza Hut used to be a... great brand, a great place we used to go to back in the day; sadly, those days are gone?stay away, this place was filthy,staffed by rude, dirty, unprofessional people. Coincidentally, graduation is right around the corner and we were planning onordering pizza?s for the kids; those plans have changed. Read more
I used to like Pizza Hut, and will sometimes get it when on the road as I don?t really have one near my home. The only reason... this location is getting any stars is because 1 star is the lowest rating After a busy day of work and exhausted from travel,all I wanted was to get to my hotel. I ordered a pizza at 9:09pm for delivery and was told that it would be between 45 minutesto an hour. I was fine with this, was just hungry and didn?t want to go anywhere. Well, at 10:30, still no pizza. I triedto call and the location was closed for the day. I waited until after 11 and called the Pizza Hut customer service line, andthe best information they could offer is that someone would call me today. Bottom line?..they flat out did not deliver myorder. Now I have to go through the hassle of being reimbursed and complaining. One thing is for sure?.there is a reason thatPizza Hut doesn?t have the presence they once did and this is a blatant disregard for the customers. By the time 11:30 rolledaround and I had the realization that my dinner was not going to be delivered, every restaurant around me was closed. Thankgoodness for the hummus and crackers from the hotel. Thanks Pizza Hut at 2017 S Bend Ave for such a great experience. Oh andthe hotel manager has had the same thing happen from this location as well. I will also ensure that this message is sharedas this level of service is unacceptable for a single pizza that was going to cost me $24. Still hungry? R Read more
It's your local Pizza Hut that serves the Notre Dame students and area. Delivery only. BUT if you pick up you can't avoid seeing... how dirty and unkempt the store is. I was taken aback as I observed the staff with dirty fingernails and entering the store fromthere vehicle and not washing their hands. Hopefully the owner will read this review and get his location cleaned up. Hopefullythe students stay safe and visit this location before ordering. Pizza Hut can do better. Read more
I got pizza from here about a year ago, and I haven't been back since. I was going through my pictures and found these and... decided to post, so I hope that their quality and service has improved since then. Normally I am a fan of Pizza Hut, and I'vegotten better pizza from here before. I sent an email about this one, but I never got a response. Anyway, the service was atleast friendly as it has been in the past. However, when you spend your hard earn money to order out only occasionally, it's toomuch to risk a bad pizza. This is only a snapshot of one night, but I doubt I will give this location another chance. Read more
Ordered a pizza and garlic bread. Was having it delivered, my order was switched to doordash. I never received my order.