Reviews for Mrs. Fields in South Portland, ME
I don't normally have any bad reviews and this is more of a warning post, but I also want to be honest on star ratings too. I... brought my kids here to have a little snack to hold them over until we went to dinner. One got an ice cream ( had no interest inthe cookies) and one got a brownie. The gentleman working was very nice but he was an older man and moved pretty slow and askedmultiple times what we wanted. I'm in no way meaning to knock that, just warning if you are in a hurry you may be waiting a bit.Unfortunately the food wasn't any good, literally. The brownie was hard as a rock and tasted stale and the ice cream.... tastedof spoiled milk! It wasn't mentioned until a few minutes after we got it when my child told me it was no longer wanted andtasted funny. I tried it and funny is not the word I would use! It was definitely spoiled and awful. As I said this is more of awarning review to just be sure to try what you buy before walking away because it may not be what you or the kids wereexpecting! Read more
Rude
The woman who finally waited on me over charged me for everything and made excuses why she couldn?t give me a receipt. Said the... ?Big Boss? turned off the paper because it was being wasted. I tried telling her that I watched her charge me for more cookiesthen I ordered and where I paid with a credit card I should?ve received a receipt. I asked her to refund the order and do itagain and give me a receipt and I was informed she couldn?t do that. She then said next time ask for one before My purchase isstarted. My question was if your receipt paper is shut off how would it work? She just stared at me. I used to go there allthe time?. So sad I won?t be going back. Read more
Mrs. sniffles behind the counter doesn?t know how a cash register works. Tried to convince me a white chocolate macadamia nut... cookie was $6 so she could pocket my $2 in change Read more
Delicious
Purchased a slice of a cookie cake here, I walked around the corner tried breaking off a piece it was hard as a rock!!! I turned... around went back and asked for a refund she said im on the phone with the owner and they said no! I said ok well then can youreplace it with a soft cookie? The owner said no! I asked how you can run a business and not value customer service? So I calledcorporate office right in front of her and they are sending me a gift card and also having a talk with the owner over thisestablishment. Horrible customer service and horrible professionalism! Most of all horrible cookies. Read more
The best ever open a bakery in wells me
Best frosted cookies around!