Reviews for Baskin-Robbins in Southfield, MI
This place is unpredictable with the service. One day you can be in and out the next time you?re waiting forever! The last time... I went in her handed me my drink in a busted cup not offering to remake it! Bad quality over all. Read more
Very small amount ice cream in 2 scoop sundae. Asked for a cherry on top and received a strawberry. Barely any carmel topping... when requested. Will not return. Read more
Came inside for a doughnut before work and almost left because I stood there for almost ten min being ignored because staff is... only focused on drive threw and to top it off my apple fritter was cold like it came out of the fridgerator instead of theoven.Usualy doughnuts are fresh at 6am but not this place. Better off going to Speedway. Read more
Terrible customer service. The workers were rude. Don?t waste your time going here if you value customer service. They showed no... patience as I was reviewing the menu. Very rude. Read more
Worst Baskin-Robbins that I have ever patronized. I ordered my son's birthday cake that he specifically wanted, days ahead of... the order pick up (enough time). As I was headed out to pick the cake up, I get a call from this location saying they can't fillthe order..no exact reason. I am left scrambling to find a cake close to what my son wanted ON his birthday. I was told myrefund would come a couple days AFTER the order was to be picked up..it is now almost a month later and I still have NOTreceived my refund. Called the location, no luck -no one picks up. Called Corporate, was supposed to receive a call from thefranchise within 48hrs of that conversation..call never received, money NEVER refunded. Read more
Horrible, delivery was wrong and when i called, the lady was not willing to help. I have reported them to my bank. Why should I... pay $7 for delivery for an order that was missing $8 of goods? Read more
Hands down the best Baskin-Robbins in the area. Customer service is great because of friendly service with a smile. They're... great mainly because they have practically all the flavors except maybe 4 or 5. Which is like 25 26 out of the 31 flavors. Theyliterally have flavors that are seasonal and can't be found at other locations unless its a certain time of year or otherlocations just aren't consistent in which flavors they decide to carry on a day to day basis. You can count on this location tohave just about all the flavor ALL THE TIME! They have all these flavors year round. That's the main reason I come here. Donutsare freshly made. It's just an overall great spot to go to. Seating is available inside as well. Enough for about 15 to 20people. Read more
Horrible. Went to take my grandkids today and was refused service. No one was in the store but those that worked there and it... was 5 of them. They wouldn?t even acknowledge us so I left and we went somewhere else Read more