Reviews for Popeyes Louisiana Kitchen in Springfield, MA
This could of been an off day, but no one looked happy to be working. The cashier, seemed like he was sleep walking and could... barely hear him. I always wanted to try this Chicken especially all the commercials on them Well I ordered two thighs. Pricewas great! Once we headed on our way home. As we hit 91 north, I opened the box to grab a bite and OMG... I couldn't believewhat I was tasting, so another. OMG.. I swear taking a bite shriveled my tongue till it felt like it probably would look like aprune! I swear they soaked the chicken overnight in a salt brine! I never tasted anything like it! Salt galore and with everybite. First time, and certainly the very last. It's to bad. Read more
Dislocation the chicken is not bad. I really enjoy the macaroni and cheese. The biscuits are pretty good too. I give it a four... out of five stars. Read more
Alright so I didn't want to believe the reviews and went to this location anyway... terrible idea. Guy at the front was cool but... they didn't have anything. No fries.... Not many other sides to choose from. No sauces... the drink machines were just pushingout water. Who the hell runs this place? Read more
The food is good, but the service needs improvement. Very slow when busy crowds come. They messed up several orders. I asked... for 1 breast and 2 wings. They gave me 1 sorry leg and 2 wings. Huh? U cant tell the difference between breast and a wing? Read more
Waited over 45 minutes for a spicy chicken sandwich combo that was just ten minutes away each time I asked about it. Verbally... confirmed I ordered a spicy chicken sandwich as it was being bagged. Did not receive a spicy chicken sandwich. Did not receive abiscuit. The wrong sandwich wouldn't have been so bad if they hadn't lied about it. Read more
This particular location was a mess. No spicy chicken, no large cup lids, soda machine it felt like only half worked. Staff were... fine, slow but fine. The dining area many tables were dirty. You need to be buzzed into the bathrooms. My stomach was a messafterwards. Read more
This place is not even worth one star! I have been to this location about 3 times and never had a good experience. The employees... do not know the basics of good customer service. People are spending their earned money. I will NEVER return to this statestreet in Springfield,MA location. Management needs to train their staff on customer service and how to not Run out of foodduring the middle of the day. They charged me for items that they ran out of and told me after I already had paid. Oh I didn?teven get a drink which was part of my order not biscuits. Please do better for your customers. Read more
Ordered here for the first time ever and waited well over 40 mins for 2 sandwiches and fries. Mind u I had to ask for the fries... because they "forgot" them. Good thing I ALWAYS check my food Read more