Reviews for Dunkin' in Springfield, MO
I have been going to this Dunkin since they opened, but sadly since the last management left about 2 years ago this place has... gone downhill terribly. Constant disappointment, badly made coffee, burnt food. Better place to go would be Roots Coffee or7brew, don?t waste your time here. Read more
The food and drinks is always good I always have a issues with there service... I got rang up by Cameron today I order a larger... ice coffee with 4 creamer 4 French vanilla swirls 5 liquid sugar I got the swirls and sugar no creamer.... I also got themaple bacon Sw with hashbrowns... got the sandwich no hashbrowns... Read more
Ordered online but they didn?t have the doughnuts that were available on the app. I requested that they just take them off of... the order then but they said that they couldn?t and I had to call customer service. I tried calling customer service duringnormal working hours and it said that they could not accept my call at this time and hung up. At this point they just stole mymoney essentially. Read more
I think they could have done much better blending in the sugar. Simple drink order was too much this time. Peanut butter cup... macchiato wasn't good either. Not sure why this place is so busy with a terrible parking lot and poor products but I learned mylesson, make your own coffee. Read more
Order accuracy not always on point, always check your bag/ drink before leaving drive thru. Food is typically pretty good,... except the bacon, it's usually raw still from rushed employees. Always polite and prompt in correcting errors. Good place to go,just check your stuff before eating it. Read more
First time coming to this location. We are from Oregon, drove to Missouri for vacation. Headed back home and wanted to get... coffee. Walked in and I stood at the register for 5 min before being addressed. When I placed my order, Emily was rude. When shemade the coffee and then gave it to me she had an attitude and proceeded to slam them on the counter and push them forward andwalk off. I called to talk to a manager and she didn't seem to care about anything I was saying. If I was dunkin, I would wantassociates with better customer service. It's ok to have a bad day, but from the looks of the other reviews for this location,this isn't the first complaint, and most likely won't be the last unless a change is made. Read more
Decent location for being the only one in town that I was aware of. The drive-thru line is always long so DD could easily open... another location. My order is black with no sugar and even still it would be wrong probably 20% of the time. Either way, itwas better than any Starbucks run I had in town. Read more
We come to this location daily. We always get really good customer service. Everytime Crystal takes our order through drive thru... she knows our order before we finish ordering our first drink! To me that is impressive since they serve 100's of customers andshe remembers ours. Great job guys!!!! Read more