Reviews for Taco Bell in Springfield, MO

Order was cold and not correct order was not for me I know better than to eat at this fast food place I rather go to a Mexican... restaurant and get the real thing Read more

I get that complaining about a Taco Bell is about as big a waste of time as anything but I can?t keep this to myself. Tonight we... went and got 2 Mexican pizzas, and two beef chalupas. One chalupa was fine but the other literally had an entire lettuce core init. This not only tasted horrible but also meant that there was no actual lettuce in the taco. What a bummer but the worst thingwe?re the pizzas. Both had a funky flavor to them that had more the taste of moldy cardboard than anything resembling food. NowI tried and I mean tried to call up there to get my food taken care of and I would have chalked this up to a simple mistake andmoved on but after SEVERAL calls over the course of 30 min we were never able to get in touch with the store. So either theydon?t care when people call and don?t answer or they simply have done such a bad job all night that they haven?t gotten off thephone long enough to answer a new call. Either way, there are a ton of Taco Bell?s in this town. Drive a mile and use them. Thisone is a joke. Read more

I believe this was a manager we spoke to, blonde hair, bit of a tummy, working Friday Dec 2, 2022 night shift. We visited and... ordered a box and 3 burritos with added sour cream and chipotle (because they're dry) The box was missing a beefy 5 layer(easily the main object) and the 3 burritos were plain. Obviously we could've done without the added stuff, but my wife didn'tget her burrito So we went back around, explained the situation, and were met with mildly calming customer service from thegirl on the headset. It wasn't until we got to the window that this blonde woman comes to the window, speaks to us in adedicated managerial tone of voice like we're 5 years old and she's our teacher. You were here about 15 minutes ago? Theburritos that were messed up were the cheesy bean and rice burritos right? My wife answers them with "yes" before they cut heroff and say okay thats all we're making. My wife then says "I didn't get the beefy 5 layer burrito" And then this woman has thenerve to raise her voice and say "they're already in the bag, so that's what you're getting" (Referring to the cheesy bean andrice burritos which are too spicy for my wife) So now she eats nothing but a taco and a small fry. Thanks jerks. If you don'thave the gas to go to a different taco bell, I highly suggest ordering from a different restaurant chain. This "aint" it. Edit:Checked the replacements and they were all wrong too. I couldn't tell what recipes they were following honestly. It looked likethey gave us 3 plain cheesy bean and rice burritos but one of them looked like a 5 layer LOL! However the "5 layer" had rice andjalapeno sauce along with the beef. With the tone the manager gave us I wouldn't be surprised if they spit in it. Read more

I ordered from this Taco Bell tonight. I drive all the way home with my sick daughter to find Half of my order was wrong or... missing. I try calling this Taco Bell and no one answers. I drove back to this Taco Bell and wish for my entire order to beremade. The young man at the window argues with me saying they can't replace the order because it's not their policy at thatstore. I know the policy of fast food corporations as I was a manager and I know other Taco Bell managers. Do not order fromthis store as they do not honor the rules and their night crew likes to cause customers problems when the employees are actuallythe problem. Read more

I Had been going to this taco bell for roughly the last 10 years or so being close to my house and before that my highschool.... They open late and close early. If breakfast is advertised until 11 then they stop at 10:15. Quite literally the laziest peopleI've ever met. The only thing I eat at taco bell anymore is the breakfast and I end up not getting it more than half the time Igo because of various reasons. I think I'll just take the longer drive to one of the taco Bell's that treats it like an actualbusiness because these people just want to get back to doing nothing. A new staff would do that place well. Read more

Got food here and everything was massively soggy and it didn't even sit in the bag long. For whatever reason they put the... Mexican pizza at the bottom of the bag so it was smashed. The person who helped was nice though. Read more

I went to this specific location today for lunch. Around 1 pm. Yes for granted the employees were fast and friendly. I greatly... appreciate that. However, before driving off I made sure everything was in my bag. Nope the nacho cheese that I paid for wasnot. At this point not a big deal. We all are humans and everyone makes a mistake and was able to get my cheese. So when I go toeat my meal it is cold. Not even toasted. This was a horrible lunch that I couldn't even finish. I will not be returning to thislocation ever. Read more

Didn't have high expectations, but some how they let us down. No Mexican pizza, ok it's not their fault. A little disappointing... because that was the only reason I stopped in. Ordered a simple order for our family. One bean burrito with onions and fourwithout. None were marked. Two had no onions two had onions???????. Over cooked beans. They over or under cooked the cinnamontwists so they were hard. Lady started to take our order and then they switched workers mid order without saying a word to us.(Poor customer service all around) Also we had to pay with cash for some reason, luckily I happened to have some on hand. Iwatched two other customers have issues with their orders while we ate. Place was not busy at all, either in store or drivethrough. They seemed dysfunctional. Read more