Reviews for Zaxby's Chicken Fingers & Buffalo Wings in Springfield, TN

Springfield zaxbys, what can I say. so our Friday night was ruined spent driving across town. Heres the quick story. Mom went on... the way home to pick up dinner fast food convenience is always great. Ordered food for 4 people. Broke $100 bill. One item wasmissing. Twas a 10 pc chicken tenders. So we call and say hey this was missing can we come get the item. They say absolutelycome with receipt. So I personally drove across town, and waited in the drive-thru because it was cold. Once I arrived at thewindow I was met with a young lady whom I will not name out of decency. This young lady is the REASON I AM WRITING. She saysto me what item was placed in place of the 10pc? I said we did not receive any extra items. She then goes on to tell me thatusually when orders are messed up there are items swapped between 2 orders. Bright I tell ya. So I asked, has anyone else comewith a messed up order? she says no. She then tells me that they looked at the cameras and that there was an item placed under akids meal that should have been the 10pc. Well the item placed was a single piece of toast loose in the bag. I did not mentionthis to her of course just said the 10pc was missing. I asked of course if I could speak with a manager, since I was told tocome across town over the telephone, and she said she was the manager. Anyways she very rudely discloses to me that they willnot be giving a refund or a 10pc replacement due to further investigation into the subject. Then she asks if I would like toorder something because I was holding up her line. I say no I dont believe I will spend anymore money at this location now or inthe future. She says Im sorry you feel that way. So I left. I then let my mom who originally ordered drive across town. Veryupset as this was like a $13.99 item and all she wanted was convenient fast food. I just told her to be polite as possible andthat I would go get a 10pc from Bojangles instead. Because judging by the ladys rude lil attitude a Read more

Ordered food to go and everything was packed correctly and guy who took our order was very nice!

Well the last four times I have been to zaxbys within the hours that Google says they are open, they are always closed. They say... they are open until 10 o?clock on Fridays but that is definitely a joke! You guys need to change your hours if you are going toclose early every time. Keep up with the times and update your hours or stay open until you say you are open Read more

Love the new garlic buffalo blaze sauce so much that I am pretty sure the workers hate me!

Good food! Cooked just right and the Nicest lady working the register had me rolling ????

Something about Zaxbys is off. One there drive through menu light is off a half hour before closing. Not friendly taking your... order, but paying they are. It never cease to amaze me, that they refuse to include a Zac sauce with a combo. You must ask, andit's not guaranteed to be in your bag. Now we only order off the kids menu. No new fresh items added this year, like the Asianzalad. Please up your service. Signed your regular customers Read more

Ordered online, went by the store drive thru to pick it up. Got home & realized they had left out an appetizer we had ordered.... Called the store & they told me that in order to refund my money I'd have to make a 40 min round trip back to the store to do itin person. Needless to say this was my last visit to Zaxbys. They still owe me $5 but doesnt look like I'll be gettingit. Avoid this place if you like good customer service. Read more

The Cobb salad is our favorite. My toddler wasn't a fan of sauce on his nibbler chicken sandwich though.